Dr Bouch and Partners, Lowestoft: patient reviews and CQC rating
Dr Bouch and Partners is a GP practice in Lowestoft with 11,634 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 4.9 full-time-equivalent qualified GPs, or 2,360 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Bouch and Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 8 practices in Lowestoft with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (69%). 104 patients answered the survey (response rate 36%).
| Survey question | Dr Bouch and Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 67% | 80% | 77% |
| Easy to contact by phone | 27% | 61% | 57% |
| Easy to contact via the website | 64% | 62% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 76% | 88% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 78% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 460 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Bouch and Partners is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,634 patients were registered at Dr Bouch and Partners in September 2026, down 3.1% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,360 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.7 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 9.7 |
| August 2024 | 5.6 | 9.7 |
| August 2025 | 5.6 | 9.5 |
| August 2026 | 4.9 | 7.6 |
From June 2026 to August 2026 the practice recorded 6,018 appointments a month, or 517 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 34% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Bouch and Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 517 | 578 | 510 |
| Face to face | 85% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), dementia (1.3% against 0.8%) and COPD (3.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Dr Bouch and Partners, Bridge Road Surgery, 1a Bridge Road, Oulton Broad, Lowestoft, NR32 3LJ. Phone: 01502 565936. Website: www.bridgeroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Morrison & Partners | 0.8 km | 81% |
| Kirkley Mill Surgery | 2.2 km | 82% |
| Andaman Surgery | 2.4 km | 88% |
| Rosedale Surgery | 2.4 km | 83% |
| Alexandra Road Surgery | 2.6 km | 74% |
- Alexandra Road Surgery (74% overall experience good)
- Andaman Surgery (88% overall experience good)
- Dr Morrison & Partners (81% overall experience good)
- High Street Surgery (70% overall experience good)
- Kirkley Mill Surgery (82% overall experience good)
- Rosedale Surgery (83% overall experience good)
How do patients rate Dr Bouch and Partners?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Dr Bouch and Partners as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Dr Bouch and Partners?
11,634 patients were registered in September 2026, down 3.1% on a year earlier.
What is Dr Bouch and Partners's CQC rating?
Good overall, published in January 2018.
How many GPs does Dr Bouch and Partners have?
4.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,360 patients per GP against 2,171 across England.
Are appointments at Dr Bouch and Partners face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Bouch and Partners's phone number?
01502 565936.