Rosedale Surgery, Lowestoft: patient reviews and CQC rating
Rosedale Surgery is a GP practice in Lowestoft with 15,883 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 8.6 full-time-equivalent qualified GPs, or 1,851 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rosedale Surgery
Its best result against England is the share who found the reception and administrative team helpful: 96%, above the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 8 practices in Lowestoft with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 114 patients answered the survey (response rate 31%).
| Survey question | Rosedale Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 44% | 61% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 61% | 74% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
CQC's overall rating for Rosedale Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,883 patients were registered at Rosedale Surgery in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,851 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.7 nurses and 11.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.7 | 12.6 |
| August 2024 | 9.6 | 13.4 |
| August 2025 | 11.2 | 14.2 |
| August 2026 | 8.6 | 10.3 |
From June 2026 to August 2026 the practice recorded 11,803 appointments a month, or 743 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 59% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Rosedale Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 743 | 578 | 510 |
| Face to face | 41% | 70% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), chronic kidney disease (7.6% against 4.6%) and a learning disability (0.8% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Rosedale Surgery, Ashburnham Way, Carlton Colville, Lowestoft, NR33 8LG. Phone: 01502 505100. Website: www.rosedalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Andaman Surgery | 0.6 km | 88% |
| Dr Morrison & Partners | 1.7 km | 81% |
| Dr Bouch and Partners | 2.4 km | 67% |
| Kirkley Mill Surgery | 2.8 km | 82% |
| Alexandra Road Surgery | 4.1 km | 74% |
- Alexandra Road Surgery (74% overall experience good)
- Andaman Surgery (88% overall experience good)
- Dr Bouch and Partners (67% overall experience good)
- Dr Morrison & Partners (81% overall experience good)
- High Street Surgery (70% overall experience good)
- Kirkley Mill Surgery (82% overall experience good)
How do patients rate Rosedale Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Rosedale Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Rosedale Surgery?
15,883 patients were registered in September 2026, down 0.4% on a year earlier.
What is Rosedale Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Rosedale Surgery have?
8.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,851 patients per GP against 2,171 across England.
Are appointments at Rosedale Surgery face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rosedale Surgery's phone number?
01502 505100.