Alexandra Road Surgery, Lowestoft: patient reviews and CQC rating
Alexandra Road Surgery is a GP practice in Lowestoft with 15,246 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2021. It has 4.6 full-time-equivalent qualified GPs, or 3,289 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alexandra Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 74%, against 77% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 8 practices in Lowestoft with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (73%). 101 patients answered the survey (response rate 25%).
| Survey question | Alexandra Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 67% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 73% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 642 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Alexandra Road Surgery is Requires Improvement, published in September 2021. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (October 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
15,246 patients were registered at Alexandra Road Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,289 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.4 nurses and 7.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 6.3 |
| August 2024 | 4.1 | 8.1 |
| August 2025 | 4.1 | 10.3 |
| August 2026 | 4.6 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,880 appointments a month, or 517 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 19% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Alexandra Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 517 | 578 | 510 |
| Face to face | 91% | 70% | 63% |
| Same day as booked | 19% | 42% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), osteoporosis (2.4% against 1.2%) and a learning disability (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 40.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.6% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
99% of the practice's patients live in the NR32 postcode district. 100% live in East Suffolk, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NR32 | 15,237 | 99% |
Alexandra Road Surgery, Alexandra Road, Lowestoft, NR32 1PL. Phone: 01502 526062. Website: www.alexandracrestviewsurgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 0.7 km | 70% |
| Kirkley Mill Surgery | 1.5 km | 82% |
| Dr Bouch and Partners | 2.6 km | 67% |
| Dr Morrison & Partners | 2.7 km | 81% |
| Andaman Surgery | 3.6 km | 88% |
- Andaman Surgery (88% overall experience good)
- Dr Bouch and Partners (67% overall experience good)
- Dr Morrison & Partners (81% overall experience good)
- High Street Surgery (70% overall experience good)
- Kirkley Mill Surgery (82% overall experience good)
- Rosedale Surgery (83% overall experience good)
How do patients rate Alexandra Road Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Alexandra Road Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Alexandra Road Surgery?
15,246 patients were registered in September 2026, down 1.6% on a year earlier.
What is Alexandra Road Surgery's CQC rating?
Requires Improvement overall, published in September 2021.
How many GPs does Alexandra Road Surgery have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,289 patients per GP against 2,171 across England.
Are appointments at Alexandra Road Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alexandra Road Surgery's phone number?
01502 526062.