Dr Morrison & Partners, Lowestoft: patient reviews and CQC rating
Dr Morrison & Partners is a GP practice in Lowestoft with 10,389 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 5.5 full-time-equivalent qualified GPs, or 1,896 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Morrison & Partners
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 86%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 8 practices in Lowestoft with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (88%). 110 patients answered the survey (response rate 36%).
| Survey question | Dr Morrison & Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 80% | 61% | 57% |
| Easy to contact via the website | 81% | 62% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 78% | 74% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 45 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Morrison & Partners is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,389 patients were registered at Dr Morrison & Partners in September 2026, down 1.5% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,896 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 11.0 |
| August 2024 | 6.3 | 8.2 |
| August 2025 | 5.9 | 7.8 |
| August 2026 | 5.5 | 8.5 |
From June 2026 to August 2026 the practice recorded 5,261 appointments a month, or 506 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 43% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Morrison & Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 578 | 510 |
| Face to face | 79% | 70% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), palliative or supportive care needs (1.1% against 0.6%) and COPD (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Dr Morrison & Partners, 82 Victoria Road, Oulton Broad, Lowestoft, NR33 9LU. Phone: 01502 572369. Website: www.victoriaroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Bouch and Partners | 0.8 km | 67% |
| Andaman Surgery | 1.6 km | 88% |
| Rosedale Surgery | 1.7 km | 83% |
| Kirkley Mill Surgery | 1.9 km | 82% |
| Alexandra Road Surgery | 2.7 km | 74% |
- Alexandra Road Surgery (74% overall experience good)
- Andaman Surgery (88% overall experience good)
- Dr Bouch and Partners (67% overall experience good)
- High Street Surgery (70% overall experience good)
- Kirkley Mill Surgery (82% overall experience good)
- Rosedale Surgery (83% overall experience good)
How do patients rate Dr Morrison & Partners?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Dr Morrison & Partners as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Dr Morrison & Partners?
10,389 patients were registered in September 2026, down 1.5% on a year earlier.
What is Dr Morrison & Partners's CQC rating?
Good overall, published in December 2019.
How many GPs does Dr Morrison & Partners have?
5.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,896 patients per GP against 2,171 across England.
Are appointments at Dr Morrison & Partners face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Morrison & Partners's phone number?
01502 572369.