Gravesend Alliance PCN: primary care network practices and patient survey
Gravesend Alliance PCN is a primary care network of 3 GP practices with 48,875 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,783 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Gravesend Alliance PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at Oakfield Health Centre, Practice 2 to 79% at The Shrubbery Surgery, with a median of 68% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. The Shrubbery Surgery has the highest share finding it easy to get through by phone (68%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Shrubbery Surgery | 17,064 | 79% | 68% | Requires improvement | 2,514 |
| Springhead Health | 21,756 | 68% | 19% | Good | 2,510 |
| Oakfield Health Centre, Practice 2 | 10,055 | 66% | 52% | Requires improvement | 4,765 |
Results for the network as a whole, from 269 responses, against Kent and Medway and England.
| Survey question | Gravesend Alliance PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 44% | 48% | 57% |
| Easy to contact via the website | 38% | 52% | 58% |
| Easy to contact via the NHS App | 33% | 50% | 54% |
| Reception team helpful | 84% | 82% | 85% |
| Last contact good | 61% | 67% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,783 registered patients per full-time-equivalent qualified GP in Gravesend Alliance PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 430 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Gravesend Alliance PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,783 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 430 | 457 | 510 |
| Face-to-face appointments | 57% | 62% | 63% |
| Same day as booked | 52% | 41% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 15% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Gravesend Alliance PCN is chronic kidney disease (6.1% against 4.6%), and the furthest below is peripheral arterial disease (0.4% against 0.6%).
| Condition register | Age group | Gravesend Alliance PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% | 5,423 |
| High blood pressure | All ages | 13.1% | 15.2% | 6,481 |
| Diabetes | 17+ yrs | 8.4% | 7.9% | 3,168 |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% | 2,270 |
| Asthma | 6+ yrs | 5.1% | 6.6% | 2,315 |
| Cancer | All ages | 2.9% | 3.8% | 1,452 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 1,034 |
| COPD | All ages | 1.7% | 1.9% | 842 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 828 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 732 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 138 |
| Heart failure | All ages | 0.8% | 1.1% | 396 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 298 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 264 |
| Serious mental illness | All ages | 0.7% | 1.0% | 352 |
| Learning disability | All ages | 0.7% | 0.6% | 333 |
| Dementia | All ages | 0.6% | 0.8% | 298 |
| Palliative care | All ages | 0.4% | 0.6% | 184 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 179 |
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Garden City PCN (3 practices)
- Gillingham South PCN (4 practices)
- Gravesend Central PCN (4 practices)
- Lmn PCN (2 practices)
- Sevenoaks PCN (8 practices)
- The Marsh PCN (3 practices)
Which practices are in Gravesend Alliance PCN?
Oakfield Health Centre, Practice 2, Springhead Health and The Shrubbery Surgery.
How do patients rate Gravesend Alliance PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Gravesend Alliance PCN cover?
48,875 registered patients across 3 practices in September 2026.
How many patients per GP does Gravesend Alliance PCN have?
2,783 per full-time-equivalent qualified GP, against 2,171 across England.