Springhead Health, Gravesend: patient reviews and CQC rating
Springhead Health is a GP practice in Gravesend with 21,756 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 8.7 full-time-equivalent qualified GPs, or 2,510 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springhead Health
Its best result against England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 19%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 6th of the 10 practices in Gravesend with 50 or more responses. 19% found it easy to get through by phone (England: 57%). The overall experience result is 19 points higher than in 2025 (49%). 102 patients answered the survey (response rate 19%).
| Survey question | Springhead Health | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 68% | 73% | 77% |
| Easy to contact by phone | 19% | 48% | 57% |
| Easy to contact via the website | 35% | 52% | 58% |
| Easy to contact via the NHS App | 24% | 50% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 49% | 67% | 73% |
| Wait for appointment about right | 56% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Springhead Health is Good, published in May 2022. One key question is rated differently: Safe Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,756 patients were registered at Springhead Health in September 2026, down 1.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 2,510 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 5.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 6.9 |
| August 2024 | 6.2 | 9.4 |
| August 2025 | 8.2 | 8.2 |
| August 2026 | 8.7 | 11.7 |
From June 2026 to August 2026 the practice recorded 6,803 appointments a month, or 313 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Springhead Health | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 313 | 457 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 40% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), atrial fibrillation (1.3% against 2.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 12.9% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.4% | 74.9% |
Springhead Health, Fleet Health Centre, Vale Road, Northfleet, Gravesend, DA11 8BZ. Phone: 01474 543100. Website: www.springheadhealth.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Shrubbery Surgery | 0.5 km | 79% |
| Pelham Medical Practice | 1.5 km | 62% |
| Old Road West Surgery | 1.6 km | 78% |
| Parrock Street Surgery | 2.0 km | 62% |
| Gravesend Medical Centre | 2.1 km | 66% |
- Oakfield Health Centre, Practice 2 (66% overall experience good)
- The Shrubbery Surgery (79% overall experience good)
How do patients rate Springhead Health?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Springhead Health as good, below the England figure of 77%. 19% found it easy to get through by phone.
How many patients are registered at Springhead Health?
21,756 patients were registered in September 2026, down 1.9% on a year earlier.
What is Springhead Health's CQC rating?
Good overall, published in May 2022.
How many GPs does Springhead Health have?
8.7 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,510 patients per GP against 2,171 across England.
Are appointments at Springhead Health face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springhead Health's phone number?
01474 543100.