Old Road West Surgery, Gravesend: patient reviews and CQC rating
Old Road West Surgery is a GP practice in Gravesend with 9,618 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 3.1 full-time-equivalent qualified GPs, or 3,123 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Road West Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. With 192 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 10 practices in Gravesend with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (70%). 192 patients answered the survey (response rate 30%).
| Survey question | Old Road West Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 62% | 48% | 57% |
| Easy to contact via the website | 45% | 52% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 81% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Road West Surgery is Good, published in June 2021. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,618 patients were registered at Old Road West Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,123 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.4 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,634 appointments a month, or 378 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 57% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Old Road West Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 378 | 457 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 57% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and depression (18.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (2.3% against 4.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Old Road West Surgery, 30 Old Road West, Gravesend, DA11 0LL. Phone: 01474 352075. Website: www.oldroadwestsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pelham Medical Practice | 0.8 km | 62% |
| Parrock Street Surgery | 0.9 km | 62% |
| The Shrubbery Surgery | 1.1 km | 79% |
| Gravesend Medical Centre | 1.2 km | 66% |
| Oakfield Health Centre, Practice 2 | 1.4 km | 66% |
How do patients rate Old Road West Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Old Road West Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Old Road West Surgery?
9,618 patients were registered in September 2026, up 0.9% on a year earlier.
What is Old Road West Surgery's CQC rating?
Good overall, published in June 2021.
How many GPs does Old Road West Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,123 patients per GP against 2,171 across England.
Are appointments at Old Road West Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Road West Surgery's phone number?
01474 352075.