Parrock Street Surgery, Gravesend: patient reviews and CQC rating
Parrock Street Surgery is a GP practice in Gravesend with 2,049 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). It has 0.5 full-time-equivalent qualified GPs, or 4,098 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parrock Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 38%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 10th of the 10 practices in Gravesend with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (66%). 87 patients answered the survey (response rate 16%).
| Survey question | Parrock Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 45% | 48% | 57% |
| Easy to contact via the website | 45% | 52% | 58% |
| Easy to contact via the NHS App | 55% | 50% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 38% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
2,049 patients were registered at Parrock Street Surgery in September 2026, down 15.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 4,098 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 0.2 | 0.2 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 389 appointments a month, or 190 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 49% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
98% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Parrock Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 190 | 457 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%). It has a lower share for atrial fibrillation (0.9% against 2.2%), cancer (2.1% against 3.8%) and depression (8.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 32.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Parrock Street Surgery, 186 Parrock Street, Gravesend, DA12 1EN. Phone: 01474 567888.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gravesend Medical Centre | 0.3 km | 66% |
| Pelham Medical Practice | 0.6 km | 62% |
| Old Road West Surgery | 0.9 km | 78% |
| Rochester Road Surgery | 1.5 km | 82% |
| The Shrubbery Surgery | 1.7 km | 79% |
- Gravesend Medical Centre (66% overall experience good)
- Pelham Medical Practice (62% overall experience good)
- Rochester Road Surgery (82% overall experience good)
How do patients rate Parrock Street Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Parrock Street Surgery as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Parrock Street Surgery?
2,049 patients were registered in September 2026, down 15.0% on a year earlier.
How many GPs does Parrock Street Surgery have?
0.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,098 patients per GP against 2,171 across England.
Are appointments at Parrock Street Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parrock Street Surgery's phone number?
01474 567888.