Gravesend Medical Centre, Gravesend: patient reviews and CQC rating
Gravesend Medical Centre is a GP practice in Gravesend with 16,800 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 7.3 full-time-equivalent qualified GPs, or 2,301 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gravesend Medical Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 37%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 10 practices in Gravesend with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (76%). 87 patients answered the survey (response rate 16%).
| Survey question | Gravesend Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 66% | 73% | 77% |
| Easy to contact by phone | 56% | 48% | 57% |
| Easy to contact via the website | 55% | 52% | 58% |
| Easy to contact via the NHS App | 51% | 50% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 65% | 67% | 73% |
| Wait for appointment about right | 37% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
CQC's overall rating for Gravesend Medical Centre is Requires Improvement, published in October 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (September 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
16,800 patients were registered at Gravesend Medical Centre in September 2026, up 1.2% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,301 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.7 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.0 |
| August 2024 | 7.2 | 9.1 |
| August 2025 | 7.2 | 7.2 |
| August 2026 | 7.3 | 11.1 |
From June 2026 to August 2026 the practice recorded 4,601 appointments a month, or 274 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 29% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Gravesend Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 274 | 457 | 510 |
| Face to face | 62% | 62% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Gravesend Medical Centre, 1 New Swan Yard, Gravesend, DA12 2EN. Phone: 01474 534123.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parrock Street Surgery | 0.3 km | 62% |
| Pelham Medical Practice | 0.6 km | 62% |
| Old Road West Surgery | 1.2 km | 78% |
| Rochester Road Surgery | 1.7 km | 82% |
| The Shrubbery Surgery | 1.8 km | 79% |
- Parrock Street Surgery (62% overall experience good)
- Pelham Medical Practice (62% overall experience good)
- Rochester Road Surgery (82% overall experience good)
How do patients rate Gravesend Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Gravesend Medical Centre as good, below the England figure of 77%. 56% found it easy to get through by phone.
How many patients are registered at Gravesend Medical Centre?
16,800 patients were registered in September 2026, up 1.2% on a year earlier.
What is Gravesend Medical Centre's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does Gravesend Medical Centre have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,301 patients per GP against 2,171 across England.
Are appointments at Gravesend Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gravesend Medical Centre's phone number?
01474 534123.