Rochester Road Surgery, Gravesend: patient reviews and CQC rating
Rochester Road Surgery is a GP practice in Gravesend with 3,770 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). It has 1.0 full-time-equivalent qualified GPs, or 3,821 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rochester Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its result closest to England is the share who described their last contact with the practice as good: 74%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 10 practices in Gravesend with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (72%). 69 patients answered the survey (response rate 9%).
| Survey question | Rochester Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 62% | 48% | 57% |
| Easy to contact via the website | 68% | 52% | 58% |
| Easy to contact via the NHS App | 76% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
3,770 patients were registered at Rochester Road Surgery in September 2026, down 5.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,821 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,120 appointments a month, or 297 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 42% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Rochester Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 297 | 457 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 42% | 41% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.0% against 7.9%). It has a lower share for COPD (0.6% against 1.9%), atrial fibrillation (1.0% against 2.2%) and cancer (1.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 14.0% | 7.9% |
| Depression | 18+ yrs | 7.5% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Rochester Road Surgery, 115 Rochester Road, Gravesend, DA12 2HU. Phone: 01474 560346. Website: www.rochesterroadandbeaumontdrivesurgeries.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parrock Street Surgery | 1.5 km | 62% |
| Old Road West Surgery | 1.6 km | 78% |
| Gravesend Medical Centre | 1.7 km | 66% |
| Pelham Medical Practice | 2.0 km | 62% |
| Oakfield Health Centre, Practice 2 | 2.1 km | 66% |
- Gravesend Medical Centre (66% overall experience good)
- Parrock Street Surgery (62% overall experience good)
- Pelham Medical Practice (62% overall experience good)
How do patients rate Rochester Road Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Rochester Road Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Rochester Road Surgery?
3,770 patients were registered in September 2026, down 5.0% on a year earlier.
How many GPs does Rochester Road Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,821 patients per GP against 2,171 across England.
Are appointments at Rochester Road Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rochester Road Surgery's phone number?
01474 560346.