Oakfield Health Centre, Practice 2, Gravesend: patient reviews and CQC rating
Oakfield Health Centre, Practice 2 is a GP practice in Gravesend with 10,055 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2022. It has 2.1 full-time-equivalent qualified GPs, or 4,765 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakfield Health Centre, Practice 2
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 10 practices in Gravesend with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (78%). 94 patients answered the survey (response rate 21%).
| Survey question | Oakfield Health Centre, Practice 2 | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 66% | 73% | 77% |
| Easy to contact by phone | 52% | 48% | 57% |
| Easy to contact via the website | 36% | 52% | 58% |
| Easy to contact via the NHS App | 48% | 50% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 57% | 67% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 301 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oakfield Health Centre, Practice 2 is Requires Improvement, published in November 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (March 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,055 patients were registered at Oakfield Health Centre, Practice 2 in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 4,765 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.9 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 3.9 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,809 appointments a month, or 478 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
19% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Oakfield Health Centre, Practice 2 | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 478 | 457 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 50% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.7% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Oakfield Health Centre, Practice 2, Oakfield Health Centre, Off Windsor Road, Gravesend, DA12 5BW. Phone: 01474 537123. Website: www.oakfieldhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Road West Surgery | 1.4 km | 78% |
| The Shrubbery Surgery | 1.9 km | 79% |
| Downs Way Medical Practice | 2.0 km | 69% |
| Rochester Road Surgery | 2.1 km | 82% |
| Pelham Medical Practice | 2.2 km | 62% |
- Springhead Health (68% overall experience good)
- The Shrubbery Surgery (79% overall experience good)
How do patients rate Oakfield Health Centre, Practice 2?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Oakfield Health Centre, Practice 2 as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Oakfield Health Centre, Practice 2?
10,055 patients were registered in September 2026, up 0.2% on a year earlier.
What is Oakfield Health Centre, Practice 2's CQC rating?
Requires Improvement overall, published in November 2022.
How many GPs does Oakfield Health Centre, Practice 2 have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,765 patients per GP against 2,171 across England.
Are appointments at Oakfield Health Centre, Practice 2 face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakfield Health Centre, Practice 2's phone number?
01474 537123.