Garden City PCN: primary care network practices and patient survey
Garden City PCN is a primary care network of 3 GP practices with 62,444 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,662 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Garden City PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Pilgrims Way Surgery to 71% at Swanscombe Health Centre, with a median of 69% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Pilgrims Way Surgery has the highest share finding it easy to get through by phone (41%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Swanscombe Health Centre | 37,457 | 71% | 23% | Requires improvement | 2,557 |
| Downs Way Medical Practice | 15,902 | 69% | 36% | Good | 2,092 |
| Pilgrims Way Surgery | 9,085 | 62% | 41% | Good | 7,506 |
Results for the network as a whole, from 325 responses, against Kent and Medway and England.
| Survey question | Garden City PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 29% | 48% | 57% |
| Easy to contact via the website | 32% | 52% | 58% |
| Easy to contact via the NHS App | 35% | 50% | 54% |
| Reception team helpful | 81% | 82% | 85% |
| Last contact good | 51% | 67% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,662 registered patients per full-time-equivalent qualified GP in Garden City PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 335 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 32% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.9% over the year (England: shrank 1.1%).
| Measure | Garden City PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,662 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 335 | 457 | 510 |
| Face-to-face appointments | 70% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 15% | 20% | 19% |
Relative to England, the register furthest below England's rate at practices in Garden City PCN is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Garden City PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% | 8,287 |
| Depression | 18+ yrs | 12.9% | 14.3% | 5,908 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 3,505 |
| Asthma | 6+ yrs | 4.9% | 6.6% | 2,773 |
| Cancer | All ages | 3.4% | 3.8% | 2,057 |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% | 1,401 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 1,242 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 1,012 |
| COPD | All ages | 1.5% | 1.9% | 932 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 820 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 396 |
| Heart failure | All ages | 0.7% | 1.1% | 418 |
| Serious mental illness | All ages | 0.6% | 1.0% | 392 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 284 |
| Dementia | All ages | 0.6% | 0.8% | 376 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 96 |
| Learning disability | All ages | 0.4% | 0.6% | 247 |
| Palliative care | All ages | 0.3% | 0.6% | 211 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 182 |
- Dartford Central PCN (3 practices)
- Dartford Model PCN (3 practices)
- Gravesend Alliance PCN (3 practices)
- Gravesend Central PCN (4 practices)
- Lmn PCN (2 practices)
Which practices are in Garden City PCN?
Downs Way Medical Practice, Pilgrims Way Surgery and Swanscombe Health Centre.
How do patients rate Garden City PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Garden City PCN cover?
62,444 registered patients across 3 practices in September 2026.
How many patients per GP does Garden City PCN have?
2,662 per full-time-equivalent qualified GP, against 2,171 across England.