Pilgrims Way Surgery, Dartford: patient reviews and CQC rating
Pilgrims Way Surgery is a GP practice in Dartford with 9,085 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 1.2 full-time-equivalent qualified GPs, or 7,506 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pilgrims Way Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 81%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 6th of the 9 practices in Dartford with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (72%). 103 patients answered the survey (response rate 20%).
| Survey question | Pilgrims Way Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 41% | 48% | 57% |
| Easy to contact via the website | 40% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 81% | 82% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pilgrims Way Surgery is Good, published in October 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,085 patients were registered at Pilgrims Way Surgery in September 2026, up 5.2% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 7,506 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 3,331 appointments a month, or 367 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 29% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Pilgrims Way Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 457 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.2% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
Pilgrims Way Surgery, Dartford East Health Centre, Pilgrims Way, Dartford, DA1 1QY. Phone: 01322 279881. Website: www.pilgrimswaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dartford East Health Centre | 0.0 km | 79% |
| Temple Hill Surgery | 1.4 km | 53% |
| Lowfield Medical Centre | 1.5 km | 55% |
| Horsmans Place Partnership | 1.5 km | 77% |
| The Wellcome Practice | 2.1 km | 77% |
- Downs Way Medical Practice (69% overall experience good)
- Swanscombe Health Centre (71% overall experience good)
How do patients rate Pilgrims Way Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Pilgrims Way Surgery as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Pilgrims Way Surgery?
9,085 patients were registered in September 2026, up 5.2% on a year earlier.
What is Pilgrims Way Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Pilgrims Way Surgery have?
1.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 7,506 patients per GP against 2,171 across England.
Are appointments at Pilgrims Way Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pilgrims Way Surgery's phone number?
01322 279881.