Horsmans Place Partnership, Dartford: patient reviews and CQC rating
Horsmans Place Partnership is a GP practice in Dartford with 9,559 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 3.6 full-time-equivalent qualified GPs, or 2,648 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Horsmans Place Partnership
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 47%, against 57% across England. With 94 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 9 practices in Dartford with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 29 points higher than in 2025 (48%). 94 patients answered the survey (response rate 22%).
| Survey question | Horsmans Place Partnership | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 47% | 48% | 57% |
| Easy to contact via the website | 59% | 52% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Horsmans Place Partnership is Good, published in June 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Inadequate (August 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
9,559 patients were registered at Horsmans Place Partnership in September 2026, up 0.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,648 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 6.0 |
| August 2024 | 1.8 | 4.0 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 3.6 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,610 appointments a month, or 378 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Horsmans Place Partnership | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 378 | 457 | 510 |
| Face to face | 62% | 62% | 63% |
| Same day as booked | 36% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), high blood pressure (26.8% against 15.2%) and osteoporosis (1.8% against 1.2%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.8% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
Horsmans Place Partnership, Horsmans Place Surgery, Instone Road, Dartford, DA1 2JP. Phone: 01322 299790. Website: www.horsmansplacepartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lowfield Medical Centre | 0.1 km | 55% |
| The Wellcome Practice | 0.7 km | 77% |
| Redwood Practice | 0.7 km | 73% |
| Dartford East Health Centre | 1.5 km | 79% |
| Pilgrims Way Surgery | 1.5 km | 62% |
- Redwood Practice (73% overall experience good)
- Temple Hill Surgery (53% overall experience good)
How do patients rate Horsmans Place Partnership?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Horsmans Place Partnership as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Horsmans Place Partnership?
9,559 patients were registered in September 2026, up 0.6% on a year earlier.
What is Horsmans Place Partnership's CQC rating?
Good overall, published in June 2023.
How many GPs does Horsmans Place Partnership have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,648 patients per GP against 2,171 across England.
Are appointments at Horsmans Place Partnership face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Horsmans Place Partnership's phone number?
01322 299790.