Redwood Practice, Dartford: patient reviews and CQC rating
Redwood Practice is a GP practice in Dartford with 8,848 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.0 full-time-equivalent qualified GPs, or 1,485 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redwood Practice
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 9 practices in Dartford with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (61%). 117 patients answered the survey (response rate 28%).
| Survey question | Redwood Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 30% | 48% | 57% |
| Easy to contact via the website | 43% | 52% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 60% | 67% | 73% |
| Wait for appointment about right | 42% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 229 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Redwood Practice is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,848 patients were registered at Redwood Practice in September 2026, down 0.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,485 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.3 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 10.6 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 6.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 4,000 appointments a month, or 452 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 23% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Redwood Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 457 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 23% | 41% | 45% |
| More than 28 days after booking | 13% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), chronic kidney disease (7.1% against 4.6%) and high blood pressure (20.3% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Redwood Practice, Dartford West Health Centre, Tower Road, Dartford, DA1 2HA. Phone: 01322 223600. Website: www.drshortandpartners.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wellcome Practice | 0.0 km | 77% |
| Horsmans Place Partnership | 0.7 km | 77% |
| Lowfield Medical Centre | 0.7 km | 55% |
| Temple Hill Surgery | 1.8 km | 53% |
| Crayford Town Surgery | 1.9 km | 64% |
- Horsmans Place Partnership (77% overall experience good)
- Temple Hill Surgery (53% overall experience good)
How do patients rate Redwood Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Redwood Practice as good, against 77% across England. 30% found it easy to get through by phone.
How many patients are registered at Redwood Practice?
8,848 patients were registered in September 2026, down 0.7% on a year earlier.
What is Redwood Practice's CQC rating?
Good overall, published in December 2016.
How many GPs does Redwood Practice have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,485 patients per GP against 2,171 across England.
Are appointments at Redwood Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redwood Practice's phone number?
01322 223600.