Swanscombe Health Centre, Swanscombe: patient reviews and CQC rating
Swanscombe Health Centre is a GP practice in Swanscombe with 37,457 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in April 2022. It has 14.6 full-time-equivalent qualified GPs, or 2,557 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swanscombe Health Centre
Its best result against England is the share who said they were treated with care and concern: 91%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 23%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
23% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (70%). 111 patients answered the survey (response rate 22%).
| Survey question | Swanscombe Health Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 23% | 48% | 57% |
| Easy to contact via the website | 30% | 52% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 84% | 82% | 85% |
| Last contact good | 49% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 1,142 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Swanscombe Health Centre is Requires Improvement, published in April 2022. One key question is rated differently: Caring Good. Its previous overall rating was Good (May 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
37,457 patients were registered at Swanscombe Health Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 14.6 full-time-equivalent qualified GPs, there are 2,557 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 5.3 nurses and 15.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.8 | 17.5 |
| August 2024 | 11.8 | 17.2 |
| August 2025 | 13.0 | 15.8 |
| August 2026 | 14.6 | 19.3 |
From June 2026 to August 2026 the practice recorded 11,056 appointments a month, or 295 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 31% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Swanscombe Health Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 295 | 457 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 31% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.3% against 0.6%), heart failure (0.6% against 1.1%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.1% | 74.9% |
Swanscombe Health Centre, Southfleet Road, Swanscombe, DA10 0BF. Phone: 01322 427447. Website: www.swanscombehealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jubilee Medical Group | 3.1 km | 64% |
| Dartford East Health Centre | 3.9 km | 79% |
| Pilgrims Way Surgery | 3.9 km | 62% |
| Springhead Health | 4.1 km | 68% |
| The Shrubbery Surgery | 4.5 km | 79% |
- Downs Way Medical Practice (69% overall experience good)
- Pilgrims Way Surgery (62% overall experience good)
How do patients rate Swanscombe Health Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Swanscombe Health Centre as good, against 77% across England. 23% found it easy to get through by phone.
How many patients are registered at Swanscombe Health Centre?
37,457 patients were registered in September 2026, up 0.8% on a year earlier.
What is Swanscombe Health Centre's CQC rating?
Requires Improvement overall, published in April 2022.
How many GPs does Swanscombe Health Centre have?
14.6 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 2,557 patients per GP against 2,171 across England.
Are appointments at Swanscombe Health Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swanscombe Health Centre's phone number?
01322 427447.