Jubilee Medical Group, Longfield: patient reviews and CQC rating
Jubilee Medical Group is a GP practice in Longfield with 15,523 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 5.2 full-time-equivalent qualified GPs, or 3,008 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Medical Group
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
21% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (52%). 112 patients answered the survey (response rate 31%).
| Survey question | Jubilee Medical Group | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 64% | 73% | 77% |
| Easy to contact by phone | 21% | 48% | 57% |
| Easy to contact via the website | 50% | 52% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 174 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Medical Group is Good, published in June 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,523 patients were registered at Jubilee Medical Group in September 2026, down 0.7% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,008 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.2 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 5.2 | 9.9 |
From June 2026 to August 2026 the practice recorded 5,929 appointments a month, or 382 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Jubilee Medical Group | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 457 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), dementia (1.4% against 0.8%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Jubilee Medical Group, Kent House Surgery, 36 Station Road, Longfield, DA3 7QD. Phone: 01474 702127. Website: www.longfield-newashgreen-surgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swanscombe Health Centre | 3.1 km | 71% |
| Downs Way Medical Practice | 3.8 km | 69% |
| Springhead Health | 5.1 km | 68% |
| Dr J.P. Mounty and Partners | 5.2 km | 82% |
| The Shrubbery Surgery | 5.3 km | 79% |
- Dr J.P. Mounty and Partners (82% overall experience good)
How do patients rate Jubilee Medical Group?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Jubilee Medical Group as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Jubilee Medical Group?
15,523 patients were registered in September 2026, down 0.7% on a year earlier.
What is Jubilee Medical Group's CQC rating?
Good overall, published in June 2023.
How many GPs does Jubilee Medical Group have?
5.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,008 patients per GP against 2,171 across England.
Are appointments at Jubilee Medical Group face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Medical Group's phone number?
01474 702127.