Canterbury South PCN: primary care network practices and patient survey
Canterbury South PCN is a primary care network of 3 GP practices with 46,680 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,344 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Canterbury South PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Canterbury Medical Practice to 87% at New Dover Road Surgery, with a median of 80% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. The University Medical Centre has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| New Dover Road Surgery | 10,326 | 87% | 59% | Good | 1,993 |
| The University Medical Centre | 12,416 | 80% | 71% | Good | 3,245 |
| Canterbury Medical Practice | 23,938 | 74% | 37% | Good | 2,195 |
Results for the network as a whole, from 339 responses, against Kent and Medway and England.
| Survey question | Canterbury South PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 53% | 48% | 57% |
| Easy to contact via the website | 60% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
There are 2,344 registered patients per full-time-equivalent qualified GP in Canterbury South PCN, close to England's 2,171 and Kent and Medway's 2,419. Practices recorded 364 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 31% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | Canterbury South PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,344 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 364 | 457 | 510 |
| Face-to-face appointments | 65% | 62% | 63% |
| Same day as booked | 31% | 41% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 17% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Canterbury South PCN is osteoporosis (2.1% against 1.2%), and the furthest below is heart failure (0.5% against 1.1%).
| Condition register | Age group | Canterbury South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% | 5,861 |
| High blood pressure | All ages | 11.7% | 15.2% | 5,782 |
| Asthma | 6+ yrs | 5.2% | 6.6% | 2,457 |
| Diabetes | 17+ yrs | 4.9% | 7.9% | 2,034 |
| Cancer | All ages | 3.8% | 3.8% | 1,886 |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% | 1,294 |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% | 314 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 1,040 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 997 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 767 |
| COPD | All ages | 1.1% | 1.9% | 555 |
| Serious mental illness | All ages | 1.0% | 1.0% | 479 |
| Dementia | All ages | 0.9% | 0.8% | 435 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 250 |
| Palliative care | All ages | 0.5% | 0.6% | 269 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 231 |
| Heart failure | All ages | 0.5% | 1.1% | 264 |
| Learning disability | All ages | 0.4% | 0.6% | 182 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 148 |
- Canterbury North PCN (4 practices)
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Herne Bay PCN (2 practices)
- Sevenoaks PCN (8 practices)
- The Marsh PCN (3 practices)
Which practices are in Canterbury South PCN?
Canterbury Medical Practice, New Dover Road Surgery and The University Medical Centre.
How do patients rate Canterbury South PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Canterbury South PCN cover?
46,680 registered patients across 3 practices in September 2026.
How many patients per GP does Canterbury South PCN have?
2,344 per full-time-equivalent qualified GP, against 2,171 across England.