Helpfulness of GP reception teams: GP Patient Survey 2026
In the 2026 GP Patient Survey, 85% of patients in England found the reception and administrative team helpful. By integrated care board the share ranges from 79% in North East London to 89% in Gloucestershire; among 4,198 practices with 100+ responses it ranges from 41% to 100%.
Table of Contents
Latest data: September 2026. GP Patient Survey 2026; registered patients September 2026.
| Primary care network | Reception team helpful |
|---|---|
| Western Dales PCN | 99% |
| Dorking PCN | 98% |
| Oxford Central PCN | 97% |
| Sarum West PCN | 97% |
| Stockport East and South PCN | 97% |
| Henley Sonnet PCN | 96% |
| Selsdon Addington & Shirley PCN | 96% |
| Warwickshire East PCN | 96% |
| Hambleton North PCN | 96% |
| The Valleys Health & Social Care PCN | 96% |
| Enfield Unity PCN | 68% |
| The Arc Hub PCN | 68% |
| Mpa PCN | 67% |
| Medway Peninsula PCN | 67% |
| Health Vision Partnership PCN | 66% |
| Loxford PCN | 66% |
| Swb Modality PCN | 66% |
| Bromley by Bow and Stepney Health CIC PCN | 65% |
| Central Maple PCN | 64% |
| Willows Health PCN | 64% |
What share of patients found the reception and administrative team helpful?
85% across England in 2026.
Which ICB scores highest?
Gloucestershire: 89%.
Which ICB scores lowest?
North East London: 79%.
Which practice scores highest?
Among practices with 100+ responses, Rockliffe Court Surgery in Darlington: 100%.