The Arc Hub PCN: primary care network practices and patient survey
The Arc Hub PCN is a primary care network of 2 GP practices with 43,756 registered patients (September 2026). In the 2026 GP Patient Survey, 47% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,627 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in The Arc Hub PCN with survey results, the share of patients describing their overall experience as good ranges from 38% at St Luke's Primary Care Centre to 58% at Delapre Medical Centre, with a median of 48% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Delapre Medical Centre has the highest share finding it easy to get through by phone (31%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Delapre Medical Centre | 19,742 | 58% | 31% | Inadequate | 2,777 |
| St Luke's Primary Care Centre | 24,014 | 38% | 18% | Good | 4,848 |
Results for the network as a whole, from 201 responses, against Northamptonshire and England.
| Survey question | The Arc Hub PCN | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 47% | 74% | 77% |
| Easy to contact by phone | 23% | 51% | 57% |
| Easy to contact via the website | 32% | 56% | 58% |
| Easy to contact via the NHS App | 36% | 52% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 43% | 70% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 82% | 90% | 90% |
There are 3,627 registered patients per full-time-equivalent qualified GP in The Arc Hub PCN, more than England's 2,171 and Northamptonshire's 2,413. Practices recorded 406 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.7% over the year (England: shrank 1.1%).
| Measure | The Arc Hub PCN | Northamptonshire | England |
|---|---|---|---|
| Patients per qualified GP | 3,627 | 2,413 | 2,171 |
| Appointments per 1,000 patients a month | 406 | 531 | 510 |
| Face-to-face appointments | 62% | 59% | 63% |
| Same day as booked | 40% | 46% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 16% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in The Arc Hub PCN is rheumatoid arthritis (0.9% against 0.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | The Arc Hub PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% | 6,211 |
| Depression | 18+ yrs | 14.0% | 14.3% | 4,611 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 2,661 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 2,495 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,191 |
| Cancer | All ages | 2.9% | 3.8% | 1,264 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,085 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 894 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 716 |
| COPD | All ages | 1.4% | 1.9% | 600 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 295 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 113 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 257 |
| Serious mental illness | All ages | 0.8% | 1.0% | 325 |
| Dementia | All ages | 0.7% | 0.8% | 323 |
| Heart failure | All ages | 0.7% | 1.1% | 322 |
| Learning disability | All ages | 0.6% | 0.6% | 258 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 213 |
| Palliative care | All ages | 0.2% | 0.6% | 101 |
- Blue PCN (6 practices)
- Brackley & Towcester PCN (4 practices)
- Daventry PCN (2 practices)
- Grand Union PCN (5 practices)
- M-Web PCN (5 practices)
- Mmwf PCN (4 practices)
- Northamptonshire Rural PCN (5 practices)
- Parkwood PCN (3 practices)
- Royal Parks PCN (3 practices)
Which practices are in The Arc Hub PCN?
Delapre Medical Centre and St Luke's Primary Care Centre.
How do patients rate The Arc Hub PCN?
47% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does The Arc Hub PCN cover?
43,756 registered patients across 2 practices in September 2026.
How many patients per GP does The Arc Hub PCN have?
3,627 per full-time-equivalent qualified GP, against 2,171 across England.