Delapre Medical Centre, Northampton: patient reviews and CQC rating
Delapre Medical Centre is a GP practice in Northampton with 19,742 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2023. It has 7.1 full-time-equivalent qualified GPs, or 2,777 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Delapre Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 26th of the 29 practices in Northampton with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (55%). 94 patients answered the survey (response rate 27%).
| Survey question | Delapre Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 58% | 74% | 77% |
| Easy to contact by phone | 31% | 51% | 57% |
| Easy to contact via the website | 35% | 56% | 58% |
| Easy to contact via the NHS App | 40% | 52% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 53% | 70% | 73% |
| Wait for appointment about right | 71% | 71% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 69% | 85% | 86% |
| Confidence and trust in the clinician | 80% | 91% | 93% |
| Needs met | 79% | 90% | 90% |
CQC's overall rating for Delapre Medical Centre is Inadequate, published in August 2023. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement. Its previous overall rating was Good (October 2016).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
19,742 patients were registered at Delapre Medical Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,777 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 6.7 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 12.7 |
| August 2024 | 7.1 | 12.2 |
| August 2025 | 6.4 | 14.1 |
| August 2026 | 7.1 | 15.0 |
From June 2026 to August 2026 the practice recorded 6,982 appointments a month, or 354 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Delapre Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 531 | 510 |
| Face to face | 72% | 59% | 63% |
| Same day as booked | 39% | 46% | 45% |
| More than 28 days after booking | 13% | 5% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.6% against 1.1%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.2% | 74.9% |
Delapre Medical Centre, Gloucester Avenue, Northampton, NN4 8QF. Phone: 01604 708481. Website: www.eleanorcrosshealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Danes Camp Surgery | 1.6 km | 84% |
| Maple Access Surgery | 2.1 km | 67% |
| Wootton Medical Centre | 2.2 km | 71% |
| The Mounts Medical Centre | 2.5 km | 62% |
| Leicester Terrace Health Care Centre | 3.0 km | 84% |
- St Luke's Primary Care Centre (38% overall experience good)
How do patients rate Delapre Medical Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Delapre Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Delapre Medical Centre?
19,742 patients were registered in September 2026, up 0.2% on a year earlier.
What is Delapre Medical Centre's CQC rating?
Inadequate overall, published in August 2023.
How many GPs does Delapre Medical Centre have?
7.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,777 patients per GP against 2,171 across England.
Are appointments at Delapre Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Delapre Medical Centre's phone number?
01604 708481.