Leicester Terrace Health Care Centre, Northampton: patient reviews and CQC rating
Leicester Terrace Health Care Centre is a GP practice in Northampton with 17,402 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Northamptonshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in October 2016. It has 8.5 full-time-equivalent qualified GPs, or 2,052 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leicester Terrace Health Care Centre
Its best result against England is the share who found it easy to contact the practice through its website: 70%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 54%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 29 practices in Northampton with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (73%). 89 patients answered the survey (response rate 21%).
| Survey question | Leicester Terrace Health Care Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 54% | 51% | 57% |
| Easy to contact via the website | 70% | 56% | 58% |
| Easy to contact via the NHS App | 56% | 52% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 81% | 70% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 75 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Leicester Terrace Health Care Centre is Outstanding, published in October 2016. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
17,402 patients were registered at Leicester Terrace Health Care Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 2,052 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 4.2 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 10.8 |
| August 2024 | 6.8 | 8.9 |
| August 2025 | 8.1 | 10.1 |
| August 2026 | 8.5 | 10.2 |
From June 2026 to August 2026 the practice recorded 6,572 appointments a month, or 378 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 30% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Leicester Terrace Health Care Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 378 | 531 | 510 |
| Face to face | 59% | 59% | 63% |
| Same day as booked | 30% | 46% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), cancer (2.6% against 3.8%) and dementia (0.6% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.0% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Leicester Terrace Health Care Centre, 7-8 Leicester Terrace, Northampton, NN2 6AL. Phone: 01604 633682. Website: www.leicesterterrace.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langham Place Surgery | 0.1 km | 77% |
| The Mounts Medical Centre | 0.4 km | 62% |
| Queensview Medical Centre | 0.9 km | 83% |
| Maple Access Surgery | 1.1 km | 67% |
| Kingsthorpe Medical Centre | 1.4 km | 76% |
- Abington Medical Centre (75% overall experience good)
- Abington Park Surgery (86% overall experience good)
- Dr T Crawford & Partners (78% overall experience good)
- King Edward Road Surgery (74% overall experience good)
How do patients rate Leicester Terrace Health Care Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Leicester Terrace Health Care Centre as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Leicester Terrace Health Care Centre?
17,402 patients were registered in September 2026, down 4.1% on a year earlier.
What is Leicester Terrace Health Care Centre's CQC rating?
Outstanding overall, published in October 2016.
How many GPs does Leicester Terrace Health Care Centre have?
8.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,052 patients per GP against 2,171 across England.
Are appointments at Leicester Terrace Health Care Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leicester Terrace Health Care Centre's phone number?
01604 633682.