The Mounts Medical Centre, Northampton: patient reviews and CQC rating
The Mounts Medical Centre is a GP practice in Northampton with 16,257 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2023. It has 7.8 full-time-equivalent qualified GPs, or 2,081 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mounts Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 25th of the 29 practices in Northampton with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (49%). 102 patients answered the survey (response rate 19%).
| Survey question | The Mounts Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 62% | 74% | 77% |
| Easy to contact by phone | 32% | 51% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 36% | 52% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 52% | 70% | 73% |
| Wait for appointment about right | 61% | 71% | 69% |
| Listened to well | 69% | 85% | 87% |
| Treated with care and concern | 69% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 75% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mounts Medical Centre is Requires Improvement, published in December 2023. 2 key questions are rated differently: Safe Good and Well-led Good. Its previous overall rating was Good (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
16,257 patients were registered at The Mounts Medical Centre in September 2026, down 5.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 2,081 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 3.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 8.2 |
| August 2024 | 9.0 | 9.0 |
| August 2025 | 7.6 | 7.6 |
| August 2026 | 7.8 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,362 appointments a month, or 330 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 29% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Mounts Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 330 | 531 | 510 |
| Face to face | 64% | 59% | 63% |
| Same day as booked | 29% | 46% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 10.4% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.5% | 74.9% |
The Mounts Medical Centre, Campbell Street, Northampton, NN1 3DS. Phone: 01604 632117. Website: www.themountsmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Leicester Terrace Health Care Centre | 0.4 km | 84% |
| Langham Place Surgery | 0.5 km | 77% |
| Maple Access Surgery | 0.7 km | 67% |
| Queensview Medical Centre | 1.3 km | 83% |
| The Crescent Medical Centre | 1.7 km | 81% |
- Favell Plus Surgery (67% overall experience good)
- Maple Access Surgery (67% overall experience good)
- Mayfield Surgery (64% overall experience good)
How do patients rate The Mounts Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of The Mounts Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at The Mounts Medical Centre?
16,257 patients were registered in September 2026, down 5.1% on a year earlier.
What is The Mounts Medical Centre's CQC rating?
Requires Improvement overall, published in December 2023.
How many GPs does The Mounts Medical Centre have?
7.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,081 patients per GP against 2,171 across England.
Are appointments at The Mounts Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mounts Medical Centre's phone number?
01604 632117.