Maple Access Surgery, Northampton: patient reviews and CQC rating
Maple Access Surgery is a GP practice in Northampton with 14,070 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 3.5 full-time-equivalent qualified GPs, or 4,012 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maple Access Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 21st of the 29 practices in Northampton with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (70%). 88 patients answered the survey (response rate 12%).
| Survey question | Maple Access Surgery | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 53% | 51% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 68% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 48% | 71% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 81% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 311 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maple Access Surgery is Good, published in July 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,070 patients were registered at Maple Access Surgery in September 2026, down 7.1% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 4,012 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 4.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 7,158 appointments a month, or 509 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 44% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Maple Access Surgery | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 531 | 510 |
| Face to face | 54% | 59% | 63% |
| Same day as booked | 44% | 46% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for atrial fibrillation (0.4% against 2.2%), cancer (0.8% against 3.8%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% |
| High blood pressure | All ages | 6.6% | 15.2% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 1.0% | 1.9% |
| Cancer | All ages | 0.8% | 3.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 36.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 49.6% | 74.9% |
Maple Access Surgery, Maple House, 17-19 Hazelwood Road, Northampton, NN1 1LG. Phone: 01604 250969. Website: www.mapleaccess.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Mounts Medical Centre | 0.7 km | 62% |
| Leicester Terrace Health Care Centre | 1.1 km | 84% |
| Langham Place Surgery | 1.2 km | 77% |
| Abington Park Surgery | 1.6 km | 86% |
| County Surgery | 1.8 km | 82% |
- Favell Plus Surgery (67% overall experience good)
- Mayfield Surgery (64% overall experience good)
- The Mounts Medical Centre (62% overall experience good)
How do patients rate Maple Access Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Maple Access Surgery as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Maple Access Surgery?
14,070 patients were registered in September 2026, down 7.1% on a year earlier.
What is Maple Access Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does Maple Access Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,012 patients per GP against 2,171 across England.
Are appointments at Maple Access Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maple Access Surgery's phone number?
01604 250969.