The Pines Surgery, Northampton: patient reviews and CQC rating
The Pines Surgery is a GP practice in Northampton with 11,425 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Northamptonshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2024. It has 5.3 full-time-equivalent qualified GPs, or 2,158 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pines Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 12th of the 29 practices in Northampton with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (80%). 112 patients answered the survey (response rate 32%).
| Survey question | The Pines Surgery | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 65% | 51% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 73% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for The Pines Surgery is Requires Improvement, published in March 2024. 3 key questions are rated differently: Well-led Good, Caring Good and Effective Good. Its previous overall rating was Good (October 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,425 patients were registered at The Pines Surgery in September 2026, up 5.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,158 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 2.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 6,630 appointments a month, or 580 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Pines Surgery | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 580 | 531 | 510 |
| Face to face | 81% | 59% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), chronic kidney disease (6.8% against 4.6%) and dementia (1.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
The Pines Surgery, Harborough Road North, Kingsthorpe, Northampton, NN2 8LL. Phone: 01604 845144. Website: www.thepinessurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsthorpe Medical Centre | 1.8 km | 76% |
| Dr T Crawford & Partners | 2.1 km | 78% |
| Queensview Medical Centre | 2.2 km | 83% |
| Park Avenue Medical Centre | 2.7 km | 69% |
| Langham Place Surgery | 2.9 km | 77% |
- Langham Place Surgery (77% overall experience good)
- Queensview Medical Centre (83% overall experience good)
How do patients rate The Pines Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Pines Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at The Pines Surgery?
11,425 patients were registered in September 2026, up 5.7% on a year earlier.
What is The Pines Surgery's CQC rating?
Requires Improvement overall, published in March 2024.
How many GPs does The Pines Surgery have?
5.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,158 patients per GP against 2,171 across England.
Are appointments at The Pines Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pines Surgery's phone number?
01604 845144.