Favell Plus Surgery, Northampton: patient reviews and CQC rating
Favell Plus Surgery is a GP practice in Northampton with 12,213 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 2.6 full-time-equivalent qualified GPs, or 4,722 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Favell Plus Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 22nd of the 29 practices in Northampton with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (70%). 119 patients answered the survey (response rate 21%).
| Survey question | Favell Plus Surgery | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for Favell Plus Surgery is Good, published in April 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,213 patients were registered at Favell Plus Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 4,722 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 4,206 appointments a month, or 344 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 25% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Favell Plus Surgery | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 344 | 531 | 510 |
| Face to face | 85% | 59% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Favell Plus Surgery, Weston Favell Primary Care Centre, Billing Brook Road, Northampton, NN3 8DW. Phone: 01604 773490. Website: www.favellplussurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Surgery | 0.0 km | 64% |
| Woodview Medical Centre | 0.1 km | 79% |
| Moulton Surgery | 2.1 km | 85% |
| Park Avenue Medical Centre | 2.3 km | 69% |
| Abington Medical Centre | 2.4 km | 75% |
- Maple Access Surgery (67% overall experience good)
- Mayfield Surgery (64% overall experience good)
- The Mounts Medical Centre (62% overall experience good)
How do patients rate Favell Plus Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Favell Plus Surgery as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Favell Plus Surgery?
12,213 patients were registered in September 2026, down 3.7% on a year earlier.
What is Favell Plus Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Favell Plus Surgery have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,722 patients per GP against 2,171 across England.
Are appointments at Favell Plus Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Favell Plus Surgery's phone number?
01604 773490.