Willows Health PCN: primary care network practices and patient survey
Willows Health PCN is a primary care network of 4 GP practices with 58,791 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 5,834 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Willows Health PCN with survey results, the share of patients describing their overall experience as good ranges from 48% at Willows Medical Centre to 73% at Sayeed Medical Practice, with a median of 64% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Dr Bhupendra Modi has the highest share finding it easy to get through by phone (51%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Sayeed Medical Practice | 4,079 | 73% | 42% | Good | 4,780 |
| Dr Bhupendra Modi | 3,740 | 70% | 51% | Good | – |
| DeMontfort Surgery | 18,875 | 57% | 37% | – | 4,570 |
| Willows Medical Centre | 32,097 | 48% | 25% | – | 7,207 |
Results for the network as a whole, from 320 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Willows Health PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 54% | 73% | 77% |
| Easy to contact by phone | 32% | 51% | 57% |
| Easy to contact via the website | 23% | 51% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 64% | 82% | 85% |
| Last contact good | 45% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 73% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
There are 5,834 registered patients per full-time-equivalent qualified GP in Willows Health PCN, more than England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 394 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
10% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.2% over the year (England: shrank 1.1%).
| Measure | Willows Health PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 5,834 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 394 | 550 | 510 |
| Face-to-face appointments | 72% | 72% | 63% |
| Same day as booked | 35% | 41% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 10% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Willows Health PCN is palliative care (1.2% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Willows Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% | 6,279 |
| Depression | 18+ yrs | 8.9% | 14.3% | 4,515 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 3,874 |
| Asthma | 6+ yrs | 4.3% | 6.6% | 2,517 |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% | 1,651 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 1,083 |
| Cancer | All ages | 1.6% | 3.8% | 999 |
| Palliative care | All ages | 1.2% | 0.6% | 734 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 725 |
| COPD | All ages | 1.1% | 1.9% | 656 |
| Serious mental illness | All ages | 1.0% | 1.0% | 649 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 617 |
| Heart failure | All ages | 0.9% | 1.1% | 577 |
| Dementia | All ages | 0.7% | 0.8% | 406 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 336 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 302 |
| Learning disability | All ages | 0.4% | 0.6% | 264 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 57 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 161 |
- Across Leicester PCN (4 practices)
- Belgrave & Spinney Hill PCN (4 practices)
- City Care Alliance PCN (6 practices)
- G3 PCN (3 practices)
- Leicester Central PCN (5 practices)
- Leicester City & University PCN (3 practices)
- Leicester City South PCN (5 practices)
- Orion PCN (6 practices)
- Salutem PCN (5 practices)
- The Leicester Foxes PCN (7 practices)
Which practices are in Willows Health PCN?
DeMontfort Surgery, Dr Bhupendra Modi, Sayeed Medical Practice and Willows Medical Centre.
How do patients rate Willows Health PCN?
54% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Willows Health PCN cover?
58,791 registered patients across 4 practices in September 2026.
How many patients per GP does Willows Health PCN have?
5,834 per full-time-equivalent qualified GP, against 2,171 across England.