Leicester Central PCN: primary care network practices and patient survey
Leicester Central PCN is a primary care network of 5 GP practices with 46,781 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,216 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Leicester Central PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at The Heron GP Practice to 78% at Shefa Medical Practice, with a median of 68% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Shefa Medical Practice has the highest share finding it easy to get through by phone (66%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Shefa Medical Practice | 4,512 | 78% | 66% | Good | 3,254 |
| Community Health Centre | 14,269 | 75% | 50% | Good | 3,102 |
| Merlyn Vaz Centre | 9,380 | 68% | 59% | Good | 2,549 |
| The Practice Bowling Green Street | 9,013 | 66% | 34% | Good | 3,953 |
| The Heron GP Practice | 9,607 | 58% | 22% | Good | 3,695 |
Results for the network as a whole, from 432 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Leicester Central PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 62% | 67% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
There are 3,216 registered patients per full-time-equivalent qualified GP in Leicester Central PCN, more than England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 568 appointments a month per 1,000 patients (England: 510), 88% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
8% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | Leicester Central PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 3,216 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 568 | 550 | 510 |
| Face-to-face appointments | 88% | 72% | 63% |
| Same day as booked | 51% | 41% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 8% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Leicester Central PCN is diabetes (12.8% against 7.9%), and the furthest below is atrial fibrillation (0.5% against 2.2%).
| Condition register | Age group | Leicester Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 12.8% | 7.9% | 4,692 |
| High blood pressure | All ages | 11.6% | 15.2% | 5,500 |
| Depression | 18+ yrs | 9.0% | 14.3% | 3,212 |
| Asthma | 6+ yrs | 5.0% | 6.6% | 2,192 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 1,042 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 975 |
| Cancer | All ages | 1.2% | 3.8% | 578 |
| Serious mental illness | All ages | 1.1% | 1.0% | 513 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 434 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 279 |
| Heart failure | All ages | 0.6% | 1.1% | 287 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 210 |
| COPD | All ages | 0.5% | 1.9% | 251 |
| Atrial fibrillation | All ages | 0.5% | 2.2% | 245 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 51 |
| Learning disability | All ages | 0.5% | 0.6% | 230 |
| Dementia | All ages | 0.3% | 0.8% | 157 |
| Palliative care | All ages | 0.3% | 0.6% | 134 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 80 |
- Across Leicester PCN (4 practices)
- Belgrave & Spinney Hill PCN (4 practices)
- City Care Alliance PCN (6 practices)
- G3 PCN (3 practices)
- Leicester City & University PCN (3 practices)
- Leicester City South PCN (5 practices)
- Orion PCN (6 practices)
- Salutem PCN (5 practices)
- The Leicester Foxes PCN (7 practices)
- Willows Health PCN (4 practices)
Which practices are in Leicester Central PCN?
Community Health Centre, Merlyn Vaz Centre, Shefa Medical Practice, The Heron GP Practice and The Practice Bowling Green Street.
How do patients rate Leicester Central PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Leicester Central PCN cover?
46,781 registered patients across 5 practices in September 2026.
How many patients per GP does Leicester Central PCN have?
3,216 per full-time-equivalent qualified GP, against 2,171 across England.