Community Health Centre, Leicester: patient reviews and CQC rating
Community Health Centre is a GP practice in Leicester with 14,269 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 4.6 full-time-equivalent qualified GPs, or 3,102 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Community Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 39th of the 79 practices in Leicester with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (68%). 86 patients answered the survey (response rate 14%).
| Survey question | Community Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 50% | 51% | 57% |
| Easy to contact via the website | 46% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 73% | 82% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 64% of 14 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Community Health Centre is Good, published in October 2023. All 5 key questions are rated Good. It held the same rating in the report before (August 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,269 patients were registered at Community Health Centre in September 2026, almost the same as a year earlier.
9% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,102 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.1 |
| August 2024 | 4.6 | 7.8 |
| August 2025 | 4.6 | 5.5 |
| August 2026 | 4.6 | 5.5 |
From June 2026 to August 2026 the practice recorded 11,758 appointments a month, or 824 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Community Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 824 | 550 | 510 |
| Face to face | 96% | 72% | 63% |
| Same day as booked | 67% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.6% against 7.9%). It has a lower share for COPD (0.3% against 1.9%), atrial fibrillation (0.4% against 2.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 40.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.6% | 7.9% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| COPD | All ages | 0.3% | 1.9% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 40.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 40.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.6% | 74.9% |
Community Health Centre, Melbourne Centre, Melbourne Road, Leicester, LE2 0GU. Phone: 0116 262 6788. Website: www.melbournecommunityhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shefa Medical Practice | 0.4 km | 78% |
| Dr Kapur & Partners | 0.4 km | 70% |
| Queens Road Surgery | 0.4 km | 75% |
| Highfield Surgery | 0.5 km | 73% |
| Sayeed Medical Practice | 0.5 km | 73% |
- Merlyn Vaz Centre (68% overall experience good)
- Shefa Medical Practice (78% overall experience good)
- The Heron GP Practice (58% overall experience good)
- The Practice Bowling Green Street (66% overall experience good)
How do patients rate Community Health Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Community Health Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Community Health Centre?
14,269 patients were registered in September 2026, up 0.2% on a year earlier.
What is Community Health Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does Community Health Centre have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,102 patients per GP against 2,171 across England.
Are appointments at Community Health Centre face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Community Health Centre's phone number?
0116 262 6788.