Willows Medical Centre, Leicester: patient reviews and CQC rating
Willows Medical Centre is a GP practice in Leicester with 32,097 registered patients (September 2026). In the 2026 GP Patient Survey, 48% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). It has 4.5 full-time-equivalent qualified GPs, or 7,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willows Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 22%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 77th of the 79 practices in Leicester with 50 or more responses. 25% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (57%). 93 patients answered the survey (response rate 20%).
| Survey question | Willows Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 48% | 73% | 77% |
| Easy to contact by phone | 25% | 51% | 57% |
| Easy to contact via the website | 22% | 51% | 58% |
| Easy to contact via the NHS App | 21% | 51% | 54% |
| Reception team helpful | 56% | 82% | 85% |
| Last contact good | 40% | 67% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 65% | 85% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 51 responses rated the practice good or very good (England: 92%).
32,097 patients were registered at Willows Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 7,207 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.3 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 2.6 |
| August 2024 | 4.7 | 5.8 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 15,600 appointments a month, or 486 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Willows Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 486 | 550 | 510 |
| Face to face | 70% | 72% | 63% |
| Same day as booked | 36% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), heart failure (1.5% against 1.1%) and dementia (1.0% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%), cancer (2.4% against 3.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Palliative care | All ages | 1.9% | 0.6% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Willows Medical Centre, 184 Coleman Road, Leicester, LE5 4LJ. Phone: 0116 246 1311.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Leicester Medical Practice - Dr A Farooqi and Partners | 0.8 km | 61% |
| Humberstone Medical Centre | 1.0 km | 61% |
| East Park Medical Centre - R P Pandya | 1.1 km | 72% |
| Sayeed Medical Practice | 1.3 km | 73% |
| Spinney Hill Medical Centre | 1.4 km | 60% |
- DeMontfort Surgery (57% overall experience good)
- Dr Bhupendra Modi (70% overall experience good)
- Sayeed Medical Practice (73% overall experience good)
How do patients rate Willows Medical Centre?
In the 2026 GP Patient Survey, 48% of patients described their overall experience of Willows Medical Centre as good, below the England figure of 77%. 25% found it easy to get through by phone.
How many patients are registered at Willows Medical Centre?
32,097 patients were registered in September 2026, down 1.7% on a year earlier.
How many GPs does Willows Medical Centre have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 7,207 patients per GP against 2,171 across England.
Are appointments at Willows Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willows Medical Centre's phone number?
0116 246 1311.