Westcotes GP Surgery, Leicester: patient reviews and CQC rating
Westcotes GP Surgery is a GP practice in Leicester with 1,962 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2021. It has 0.7 full-time-equivalent qualified GPs, or 3,003 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcotes GP Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 78%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 46th of the 79 practices in Leicester with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (61%). 94 patients answered the survey (response rate 11%).
| Survey question | Westcotes GP Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 66% | 51% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 76% | 51% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
CQC's overall rating for Westcotes GP Surgery is Good, published in March 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Inadequate (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
1,962 patients were registered at Westcotes GP Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 3,003 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 869 appointments a month, or 443 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Westcotes GP Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 550 | 510 |
| Face to face | 38% | 72% | 63% |
| Same day as booked | 56% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), chronic kidney disease (0.6% against 4.6%) and heart failure (0.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 36.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.3% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 2.2% | 6.6% |
| COPD | All ages | 1.1% | 1.9% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 43.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.1% | 74.9% |
Westcotes GP Surgery, 2 Westcotes Drive, Leicester, LE3 0QR. Phone: 0116 254 7887.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcotes GP Surgery (ONE) | 0.0 km | 76% |
| Briton Street GP Surgery | 0.2 km | 70% |
| Fosse Family Practice | 0.3 km | 93% |
| Westend Medical Practice | 0.3 km | 63% |
| Narborough Road Surgery | 0.5 km | 76% |
- Aylestone Health Centre (80% overall experience good)
- Briton Street GP Surgery (70% overall experience good)
- Cossington Park Surgery (70% overall experience good)
- Westcotes GP Surgery (ONE) (76% overall experience good)
- Westend Medical Practice (63% overall experience good)
How do patients rate Westcotes GP Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Westcotes GP Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Westcotes GP Surgery?
1,962 patients were registered in September 2026, down 3.2% on a year earlier.
What is Westcotes GP Surgery's CQC rating?
Good overall, published in March 2021.
How many GPs does Westcotes GP Surgery have?
0.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,003 patients per GP against 2,171 across England.
Are appointments at Westcotes GP Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcotes GP Surgery's phone number?
0116 254 7887.