Aylestone Health Centre, Leicester: patient reviews and CQC rating
Aylestone Health Centre is a GP practice in Leicester with 4,731 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2022. It has 1.7 full-time-equivalent qualified GPs, or 2,816 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aylestone Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 18th of the 79 practices in Leicester with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (72%). 116 patients answered the survey (response rate 25%).
| Survey question | Aylestone Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 70% | 51% | 57% |
| Easy to contact via the website | 48% | 51% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Aylestone Health Centre is Requires Improvement, published in June 2022. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,731 patients were registered at Aylestone Health Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,816 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.4 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,927 appointments a month, or 619 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 26% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Aylestone Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 619 | 550 | 510 |
| Face to face | 49% | 72% | 63% |
| Same day as booked | 26% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.1% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Aylestone Health Centre, 15 Hall Lane, Leicester, LE2 8SF. Phone: 0116 283 7825. Website: www.leicestermedicalgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Surgery@Aylestone | 0.4 km | 77% |
| Saffron Health | 0.9 km | 76% |
| Kingsway Surgery | 1.6 km | 45% |
| The Hedges Medical Centre | 1.6 km | 74% |
| Merridale Medical Centre - RP Tew | 1.7 km | 69% |
- Briton Street GP Surgery (70% overall experience good)
- Cossington Park Surgery (70% overall experience good)
- Westcotes GP Surgery (72% overall experience good)
- Westcotes GP Surgery (ONE) (76% overall experience good)
- Westend Medical Practice (63% overall experience good)
How do patients rate Aylestone Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Aylestone Health Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Aylestone Health Centre?
4,731 patients were registered in September 2026, down 0.5% on a year earlier.
What is Aylestone Health Centre's CQC rating?
Requires Improvement overall, published in June 2022.
How many GPs does Aylestone Health Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,816 patients per GP against 2,171 across England.
Are appointments at Aylestone Health Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aylestone Health Centre's phone number?
0116 283 7825.