Orion PCN: primary care network practices and patient survey
Orion PCN is a primary care network of 6 GP practices with 28,100 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,303 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Orion PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at Westend Medical Practice to 80% at Aylestone Health Centre, with a median of 71% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Aylestone Health Centre has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Aylestone Health Centre | 4,731 | 80% | 70% | Requires improvement | 2,816 |
| Westcotes GP Surgery (ONE) | 1,779 | 76% | 60% | – | 2,426 |
| Westcotes GP Surgery | 1,962 | 72% | 66% | Good | 3,003 |
| Cossington Park Surgery | 7,590 | 70% | 55% | Requires improvement | 2,093 |
| Briton Street GP Surgery | 2,165 | 70% | 48% | Good | 955 |
| Westend Medical Practice | 9,873 | 63% | 38% | Good | 3,047 |
Results for the network as a whole, from 584 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Orion PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 52% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 65% | 67% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,303 registered patients per full-time-equivalent qualified GP in Orion PCN, close to England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 492 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.4% over the year (England: shrank 1.1%).
| Measure | Orion PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 2,303 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 492 | 550 | 510 |
| Face-to-face appointments | 66% | 72% | 63% |
| Same day as booked | 37% | 41% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 14% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Orion PCN is diabetes (10.5% against 7.9%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Orion PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% | 4,119 |
| Depression | 18+ yrs | 10.8% | 14.3% | 2,537 |
| Diabetes | 17+ yrs | 10.5% | 7.9% | 2,490 |
| Asthma | 6+ yrs | 4.9% | 6.6% | 1,347 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 979 |
| Cancer | All ages | 2.1% | 3.8% | 628 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 589 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 388 |
| Atrial fibrillation | All ages | 1.2% | 2.2% | 360 |
| COPD | All ages | 1.2% | 1.9% | 355 |
| Serious mental illness | All ages | 1.1% | 1.0% | 320 |
| Heart failure | All ages | 1.0% | 1.1% | 281 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 200 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 151 |
| Palliative care | All ages | 0.6% | 0.6% | 169 |
| Dementia | All ages | 0.5% | 0.8% | 150 |
| Learning disability | All ages | 0.5% | 0.6% | 135 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 37 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 95 |
- Across Leicester PCN (4 practices)
- Belgrave & Spinney Hill PCN (4 practices)
- City Care Alliance PCN (6 practices)
- G3 PCN (3 practices)
- Leicester Central PCN (5 practices)
- Leicester City & University PCN (3 practices)
- Leicester City South PCN (5 practices)
- Salutem PCN (5 practices)
- The Leicester Foxes PCN (7 practices)
- Willows Health PCN (4 practices)
Which practices are in Orion PCN?
Aylestone Health Centre, Briton Street GP Surgery, Cossington Park Surgery, Westcotes GP Surgery, Westcotes GP Surgery (ONE) and Westend Medical Practice.
How do patients rate Orion PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Orion PCN cover?
28,100 registered patients across 6 practices in September 2026.
How many patients per GP does Orion PCN have?
2,303 per full-time-equivalent qualified GP, against 2,171 across England.