City Care Alliance PCN: primary care network practices and patient survey
City Care Alliance PCN is a primary care network of 6 GP practices with 39,466 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,634 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in City Care Alliance PCN with survey results, the share of patients describing their overall experience as good ranges from 52% at Rushey Mead Health Centre to 93% at Fosse Family Practice, with a median of 66% (England: 77%). 1 is above England and 3 below by more than the survey's margin of error. Fosse Family Practice has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fosse Family Practice | 2,240 | 93% | 70% | Good | 789 |
| The Parks Medical Centre - B Hainsworth | 6,815 | 77% | 67% | Good | 2,044 |
| Merridale Medical Centre - RP Tew | 13,624 | 69% | 43% | Good | 3,228 |
| Asquith Surgery | 4,185 | 63% | 42% | Good | 4,904 |
| Beaumont Leys Health Centre | 8,072 | 60% | 41% | Good | 2,609 |
| Rushey Mead Health Centre | 4,530 | 52% | 34% | Good | 7,078 |
Results for the network as a whole, from 532 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | City Care Alliance PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 47% | 51% | 57% |
| Easy to contact via the website | 41% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
There are 2,634 registered patients per full-time-equivalent qualified GP in City Care Alliance PCN, more than England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 637 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.5% over the year (England: shrank 1.1%).
| Measure | City Care Alliance PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 2,634 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 637 | 550 | 510 |
| Face-to-face appointments | 59% | 72% | 63% |
| Same day as booked | 49% | 41% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 12% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in City Care Alliance PCN is learning disability (0.7% against 0.6%), and the furthest below is cancer (2.0% against 3.8%).
| Condition register | Age group | City Care Alliance PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% | 4,364 |
| High blood pressure | All ages | 12.7% | 15.2% | 5,305 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 2,893 |
| Asthma | 6+ yrs | 5.0% | 6.6% | 1,950 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,286 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 871 |
| Cancer | All ages | 2.0% | 3.8% | 831 |
| COPD | All ages | 1.7% | 1.9% | 694 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 515 |
| Atrial fibrillation | All ages | 1.2% | 2.2% | 494 |
| Serious mental illness | All ages | 1.1% | 1.0% | 447 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 120 |
| Heart failure | All ages | 0.9% | 1.1% | 390 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 295 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 256 |
| Learning disability | All ages | 0.7% | 0.6% | 310 |
| Dementia | All ages | 0.7% | 0.8% | 275 |
| Palliative care | All ages | 0.5% | 0.6% | 195 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 161 |
- Across Leicester PCN (4 practices)
- Belgrave & Spinney Hill PCN (4 practices)
- G3 PCN (3 practices)
- Leicester Central PCN (5 practices)
- Leicester City & University PCN (3 practices)
- Leicester City South PCN (5 practices)
- Orion PCN (6 practices)
- Salutem PCN (5 practices)
- The Leicester Foxes PCN (7 practices)
- Willows Health PCN (4 practices)
Which practices are in City Care Alliance PCN?
Asquith Surgery, Beaumont Leys Health Centre, Fosse Family Practice, Merridale Medical Centre - RP Tew, Rushey Mead Health Centre and The Parks Medical Centre - B Hainsworth.
How do patients rate City Care Alliance PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does City Care Alliance PCN cover?
39,466 registered patients across 6 practices in September 2026.
How many patients per GP does City Care Alliance PCN have?
2,634 per full-time-equivalent qualified GP, against 2,171 across England.