Rushey Mead Health Centre, Leicester: patient reviews and CQC rating
Rushey Mead Health Centre is a GP practice in Leicester with 4,530 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 0.6 full-time-equivalent qualified GPs, or 7,078 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rushey Mead Health Centre
Its result closest to England is the share who said they were treated with care and concern: 82%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 24%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 75th of the 79 practices in Leicester with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (57%). 83 patients answered the survey (response rate 13%).
| Survey question | Rushey Mead Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 52% | 73% | 77% |
| Easy to contact by phone | 34% | 51% | 57% |
| Easy to contact via the website | 24% | 51% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 61% | 82% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 40% | 65% | 69% |
| Listened to well | 72% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rushey Mead Health Centre is Good, published in June 2021. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,530 patients were registered at Rushey Mead Health Centre in September 2026, down 6.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 7,078 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.6 | 0.6 |
| August 2026 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 4,287 appointments a month, or 946 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Rushey Mead Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 946 | 550 | 510 |
| Face to face | 42% | 72% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), palliative or supportive care needs (1.1% against 0.6%) and a learning disability (1.1% against 0.6%). It has a lower share for cancer (2.3% against 3.8%), depression (8.9% against 14.3%) and asthma (5.1% against 6.6%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Diabetes | 17+ yrs | 12.1% | 7.9% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Dementia | All ages | 1.7% | 0.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Rushey Mead Health Centre, 8 Lockerbie Walk, Leicester, LE4 7ZX. Phone: 0116 323 2020. Website: www.rusheymeadhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thurmaston Health Centre | 1.0 km | 65% |
| Silverdale Medical centre | 1.4 km | 79% |
| Dr Bhupendra Modi | 1.4 km | 70% |
| Broadhurst Street Medical Practice | 1.5 km | 80% |
| Birstall Medical Centre | 1.7 km | 74% |
- Asquith Surgery (63% overall experience good)
- Beaumont Leys Health Centre (60% overall experience good)
- Fosse Family Practice (93% overall experience good)
- Merridale Medical Centre - RP Tew (69% overall experience good)
- The Parks Medical Centre - B Hainsworth (77% overall experience good)
How do patients rate Rushey Mead Health Centre?
In the 2026 GP Patient Survey, 52% of patients described their overall experience of Rushey Mead Health Centre as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Rushey Mead Health Centre?
4,530 patients were registered in September 2026, down 6.5% on a year earlier.
What is Rushey Mead Health Centre's CQC rating?
Good overall, published in June 2021.
How many GPs does Rushey Mead Health Centre have?
0.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 7,078 patients per GP against 2,171 across England.
Are appointments at Rushey Mead Health Centre face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rushey Mead Health Centre's phone number?
0116 323 2020.