Thurmaston Health Centre, Leicester: patient reviews and CQC rating
Thurmaston Health Centre is a GP practice in Leicester with 5,325 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2023. It has 2.1 full-time-equivalent qualified GPs, or 2,577 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thurmaston Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 58th of the 79 practices in Leicester with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (52%). 85 patients answered the survey (response rate 17%).
| Survey question | Thurmaston Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 65% | 73% | 77% |
| Easy to contact by phone | 28% | 51% | 57% |
| Easy to contact via the website | 35% | 51% | 58% |
| Easy to contact via the NHS App | 30% | 51% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 41 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thurmaston Health Centre is Requires Improvement, published in September 2023. 2 key questions are rated differently: Well-led Good and Effective Good. It held the same rating in the report before (February 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
5,325 patients were registered at Thurmaston Health Centre in September 2026, down 6.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,577 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.2 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
From June 2026 to August 2026 the practice recorded 3,497 appointments a month, or 657 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 35% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Thurmaston Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 657 | 550 | 510 |
| Face to face | 74% | 72% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.2% against 1.1%), diabetes (13.6% against 7.9%) and high blood pressure (20.8% against 15.2%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 13.6% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.1% | 3.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Heart failure | All ages | 2.2% | 1.1% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Thurmaston Health Centre, 573a, Melton Road, Thurmaston, Leicester, LE4 8EA. Phone: 0116 260 8844. Website: www.DHUHealthCare.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Silverdale Medical centre | 0.9 km | 79% |
| Birstall Medical Centre | 1.0 km | 74% |
| Rushey Mead Health Centre | 1.0 km | 52% |
| Greengate Medical Centre | 1.9 km | 77% |
| Broadhurst Street Medical Practice | 2.3 km | 80% |
- Birstall Medical Centre (74% overall experience good)
- Greengate Medical Centre (77% overall experience good)
- Severn Surgery (61% overall experience good)
- Silverdale Medical centre (79% overall experience good)
How do patients rate Thurmaston Health Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Thurmaston Health Centre as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Thurmaston Health Centre?
5,325 patients were registered in September 2026, down 6.3% on a year earlier.
What is Thurmaston Health Centre's CQC rating?
Requires Improvement overall, published in September 2023.
How many GPs does Thurmaston Health Centre have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,577 patients per GP against 2,171 across England.
Are appointments at Thurmaston Health Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thurmaston Health Centre's phone number?
0116 260 8844.