Watermead PCN: primary care network practices and patient survey
Watermead PCN is a primary care network of 5 GP practices with 44,886 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,004 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Watermead PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Severn Surgery to 79% at Silverdale Medical centre, with a median of 74% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Silverdale Medical centre has the highest share finding it easy to get through by phone (62%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Silverdale Medical centre | 8,289 | 79% | 62% | Good | 2,205 |
| Greengate Medical Centre | 11,456 | 77% | 42% | Good | 2,014 |
| Birstall Medical Centre | 10,147 | 74% | 56% | Good | 5,175 |
| Thurmaston Health Centre | 5,325 | 65% | 28% | Requires improvement | 2,577 |
| Severn Surgery | 9,669 | 61% | 35% | Inadequate | 6,592 |
Results for the network as a whole, from 500 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Watermead PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 44% | 51% | 58% |
| Easy to contact via the NHS App | 46% | 51% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 3,004 registered patients per full-time-equivalent qualified GP in Watermead PCN, more than England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 512 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 32% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.1% over the year (England: shrank 1.1%).
| Measure | Watermead PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 3,004 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 512 | 550 | 510 |
| Face-to-face appointments | 69% | 72% | 63% |
| Same day as booked | 32% | 41% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 18% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Watermead PCN is diabetes (10.6% against 7.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Watermead PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% | 7,428 |
| Depression | 18+ yrs | 14.9% | 14.3% | 5,206 |
| Diabetes | 17+ yrs | 10.6% | 7.9% | 3,756 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 2,477 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 1,792 |
| Cancer | All ages | 3.0% | 3.8% | 1,356 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,289 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 875 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 769 |
| Heart failure | All ages | 1.4% | 1.1% | 635 |
| COPD | All ages | 1.4% | 1.9% | 626 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 377 |
| Serious mental illness | All ages | 0.9% | 1.0% | 387 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 280 |
| Dementia | All ages | 0.8% | 0.8% | 354 |
| Palliative care | All ages | 0.6% | 0.6% | 277 |
| Learning disability | All ages | 0.5% | 0.6% | 243 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 86 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 201 |
- Beacon (Charnwood) PCN (4 practices)
- Carillon PCN (5 practices)
- Melton, Syston and Vale PCN (4 practices)
- Oadby & Wigston PCN (6 practices)
- Soar Valley PCN (8 practices)
Which practices are in Watermead PCN?
Birstall Medical Centre, Greengate Medical Centre, Severn Surgery, Silverdale Medical centre and Thurmaston Health Centre.
How do patients rate Watermead PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Watermead PCN cover?
44,886 registered patients across 5 practices in September 2026.
How many patients per GP does Watermead PCN have?
3,004 per full-time-equivalent qualified GP, against 2,171 across England.