Birstall Medical Centre, Leicester: patient reviews and CQC rating
Birstall Medical Centre is a GP practice in Leicester with 10,147 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 2.0 full-time-equivalent qualified GPs, or 5,175 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Birstall Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 41st of the 79 practices in Leicester with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (82%). 105 patients answered the survey (response rate 25%).
| Survey question | Birstall Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 56% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Birstall Medical Centre is Good, published in October 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,147 patients were registered at Birstall Medical Centre in September 2026, up 2.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 5,175 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.6 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 4,466 appointments a month, or 440 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Birstall Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 550 | 510 |
| Face to face | 85% | 72% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), heart failure (1.5% against 1.1%) and diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Birstall Medical Centre, 4 Whiles Lane, Birstall, Leicester, LE4 4EE. Phone: 0116 216 9773.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greengate Medical Centre | 0.9 km | 77% |
| Thurmaston Health Centre | 1.0 km | 65% |
| Rushey Mead Health Centre | 1.7 km | 52% |
| Silverdale Medical centre | 1.8 km | 79% |
| Broadhurst Street Medical Practice | 2.6 km | 80% |
- Greengate Medical Centre (77% overall experience good)
- Severn Surgery (61% overall experience good)
- Silverdale Medical centre (79% overall experience good)
- Thurmaston Health Centre (65% overall experience good)
How do patients rate Birstall Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Birstall Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Birstall Medical Centre?
10,147 patients were registered in September 2026, up 2.5% on a year earlier.
What is Birstall Medical Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does Birstall Medical Centre have?
2.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 5,175 patients per GP against 2,171 across England.
Are appointments at Birstall Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Birstall Medical Centre's phone number?
0116 216 9773.