Westend Medical Practice, Leicester: patient reviews and CQC rating
Westend Medical Practice is a GP practice in Leicester with 9,873 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 3.2 full-time-equivalent qualified GPs, or 3,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westend Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 63rd of the 79 practices in Leicester with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (71%). 114 patients answered the survey (response rate 24%).
| Survey question | Westend Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 63% | 73% | 77% |
| Easy to contact by phone | 38% | 51% | 57% |
| Easy to contact via the website | 36% | 51% | 58% |
| Easy to contact via the NHS App | 39% | 51% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 57% | 67% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Westend Medical Practice is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,873 patients were registered at Westend Medical Practice in September 2026, down 5.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 3,047 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 4.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 4,334 appointments a month, or 439 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 37% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Westend Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 550 | 510 |
| Face to face | 77% | 72% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), coronary heart disease (1.9% against 3.0%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 30.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Westend Medical Practice, Fosse Road South, Leicester, LE3 0LP. Phone: 0116 295 3180.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fosse Family Practice | 0.1 km | 93% |
| Westcotes GP Surgery (ONE) | 0.3 km | 76% |
| Westcotes GP Surgery | 0.3 km | 72% |
| Briton Street GP Surgery | 0.5 km | 70% |
| Fosse Medical Centre | 0.6 km | 82% |
- Aylestone Health Centre (80% overall experience good)
- Briton Street GP Surgery (70% overall experience good)
- Cossington Park Surgery (70% overall experience good)
- Westcotes GP Surgery (72% overall experience good)
- Westcotes GP Surgery (ONE) (76% overall experience good)
How do patients rate Westend Medical Practice?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Westend Medical Practice as good, below the England figure of 77%. 38% found it easy to get through by phone.
How many patients are registered at Westend Medical Practice?
9,873 patients were registered in September 2026, down 5.4% on a year earlier.
What is Westend Medical Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does Westend Medical Practice have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,047 patients per GP against 2,171 across England.
Are appointments at Westend Medical Practice face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westend Medical Practice's phone number?
0116 295 3180.