Walnut Medical Centre, Leicester: patient reviews and CQC rating
Walnut Medical Centre is a GP practice in Leicester with 8,577 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 3.4 full-time-equivalent qualified GPs, or 2,533 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walnut Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 36th of the 79 practices in Leicester with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 149 patients answered the survey (response rate 12%).
| Survey question | Walnut Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 56% | 51% | 57% |
| Easy to contact via the website | 28% | 51% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 81% | 82% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Walnut Medical Centre is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,577 patients were registered at Walnut Medical Centre in September 2026, almost the same as a year earlier.
5% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,533 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 5,068 appointments a month, or 591 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Walnut Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 591 | 550 | 510 |
| Face to face | 94% | 72% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.3% against 2.2%), palliative or supportive care needs (0.1% against 0.6%) and osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.5 years for women and 73.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.9% | 15.2% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Depression | 18+ yrs | 5.4% | 14.3% |
| Asthma | 6+ yrs | 2.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Cancer | All ages | 0.7% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 41.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.4% | 74.9% |
Walnut Medical Centre, 110 Walnut Street, Leicester, LE2 7LE. Phone: 0116 285 5300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| DeMontfort Surgery | 0.5 km | 57% |
| Briton Street GP Surgery | 0.8 km | 70% |
| Westcotes GP Surgery (ONE) | 0.9 km | 76% |
| Westcotes GP Surgery | 0.9 km | 72% |
| Narborough Road Surgery | 1.0 km | 76% |
How do patients rate Walnut Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Walnut Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Walnut Medical Centre?
8,577 patients were registered in September 2026, down 0.4% on a year earlier.
What is Walnut Medical Centre's CQC rating?
Good overall, published in February 2019.
How many GPs does Walnut Medical Centre have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,533 patients per GP against 2,171 across England.
Are appointments at Walnut Medical Centre face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walnut Medical Centre's phone number?
0116 285 5300.