Westcotes GP Surgery (ONE), Leicester: patient reviews and CQC rating
Westcotes GP Surgery (ONE) is a GP practice in Leicester with 1,779 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). It has 0.7 full-time-equivalent qualified GPs, or 2,426 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcotes GP Surgery (ONE)
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, against 58% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 34th of the 79 practices in Leicester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (64%). 89 patients answered the survey (response rate 12%).
| Survey question | Westcotes GP Surgery (ONE) | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 40% | 51% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 88% | 82% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 69% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
1,779 patients were registered at Westcotes GP Surgery (ONE) in September 2026, down 7.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 2,426 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 920 appointments a month, or 517 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westcotes GP Surgery (ONE) | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 517 | 550 | 510 |
| Face to face | 59% | 72% | 63% |
| Same day as booked | 48% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.2% against 1.1%), cancer (0.8% against 3.8%) and chronic kidney disease (1.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.6% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Cancer | All ages | 0.8% | 3.8% |
| COPD | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 35.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 45.0% | 74.9% |
Westcotes GP Surgery (ONE), 2 Westcotes Drive, Leicester, LE3 0QR. Phone: 0116 255 8588.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcotes GP Surgery | 0.0 km | 72% |
| Briton Street GP Surgery | 0.2 km | 70% |
| Fosse Family Practice | 0.3 km | 93% |
| Westend Medical Practice | 0.3 km | 63% |
| Narborough Road Surgery | 0.5 km | 76% |
- Aylestone Health Centre (80% overall experience good)
- Briton Street GP Surgery (70% overall experience good)
- Cossington Park Surgery (70% overall experience good)
- Westcotes GP Surgery (72% overall experience good)
- Westend Medical Practice (63% overall experience good)
How do patients rate Westcotes GP Surgery (ONE)?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Westcotes GP Surgery (ONE) as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Westcotes GP Surgery (ONE)?
1,779 patients were registered in September 2026, down 7.6% on a year earlier.
How many GPs does Westcotes GP Surgery (ONE) have?
0.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,426 patients per GP against 2,171 across England.
Are appointments at Westcotes GP Surgery (ONE) face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcotes GP Surgery (ONE)'s phone number?
0116 255 8588.