Narborough Road Surgery, Leicester: patient reviews and CQC rating
Narborough Road Surgery is a GP practice in Leicester with 3,189 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 1.7 full-time-equivalent qualified GPs, or 1,869 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Narborough Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 74%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 30th of the 79 practices in Leicester with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (84%). 78 patients answered the survey (response rate 12%).
| Survey question | Narborough Road Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 72% | 51% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 73% | 51% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Narborough Road Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,189 patients were registered at Narborough Road Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,869 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.3 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,451 appointments a month, or 768 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Narborough Road Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 768 | 550 | 510 |
| Face to face | 44% | 72% | 63% |
| Same day as booked | 52% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.3% against 7.9%). It has a lower share for COPD (0.4% against 1.9%), depression (4.3% against 14.3%) and cancer (1.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 29.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Depression | 18+ yrs | 4.3% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Narborough Road Surgery, 193 Narborough Road, Leicester, LE3 0PE. Phone: 0116 291 5355.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcotes GP Surgery (ONE) | 0.5 km | 76% |
| Westcotes GP Surgery | 0.5 km | 72% |
| Briton Street GP Surgery | 0.5 km | 70% |
| Merridale Medical Centre - RP Tew | 0.7 km | 69% |
| Fosse Family Practice | 0.7 km | 93% |
- Alwaqas Medical Practice (53% overall experience good)
- Brandon Surgery Dr R Kapur (83% overall experience good)
- Dr Kapur & Partners (70% overall experience good)
- Horizon Healthcare (69% overall experience good)
- Queens Road Surgery (75% overall experience good)
- The Surgery@Aylestone (77% overall experience good)
How do patients rate Narborough Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Narborough Road Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Narborough Road Surgery?
3,189 patients were registered in September 2026, down 5.3% on a year earlier.
What is Narborough Road Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Narborough Road Surgery have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,869 patients per GP against 2,171 across England.
Are appointments at Narborough Road Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Narborough Road Surgery's phone number?
0116 291 5355.