Horizon Healthcare, Leicester: patient reviews and CQC rating
Horizon Healthcare is a GP practice in Leicester with 10,310 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.9 full-time-equivalent qualified GPs, or 3,597 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Horizon Healthcare
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who described their overall experience of the practice as good: 69%, against 77% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 53rd of the 79 practices in Leicester with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (69%). 84 patients answered the survey (response rate 13%).
| Survey question | Horizon Healthcare | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 55% | 51% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Horizon Healthcare is Good, published in September 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,310 patients were registered at Horizon Healthcare in September 2026, down 0.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,597 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.8 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 7.8 |
| August 2024 | 2.9 | 4.8 |
| August 2025 | 2.9 | 8.1 |
| August 2026 | 2.9 | 7.6 |
From June 2026 to August 2026 the practice recorded 9,928 appointments a month, or 963 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 81% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Horizon Healthcare | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 963 | 550 | 510 |
| Face to face | 83% | 72% | 63% |
| Same day as booked | 81% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.2% against 7.9%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for atrial fibrillation (0.7% against 2.2%), COPD (0.8% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 16.2% | 7.9% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 38.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.1% | 74.9% |
Horizon Healthcare, Catherine House 2b, Stoughton Drive North, Leicester, LE5 5UB. Phone: 0116 319 0343. Website: www.horizonhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alwaqas Medical Practice | 0.9 km | 53% |
| Sayeed Medical Practice | 1.0 km | 73% |
| Victoria Park Health Centre | 1.2 km | 75% |
| East Park Medical Centre - R P Pandya | 1.3 km | 72% |
| Community Health Centre | 1.4 km | 75% |
- Alwaqas Medical Practice (53% overall experience good)
- Brandon Surgery Dr R Kapur (83% overall experience good)
- Dr Kapur & Partners (70% overall experience good)
- Narborough Road Surgery (76% overall experience good)
- Queens Road Surgery (75% overall experience good)
- The Surgery@Aylestone (77% overall experience good)
How do patients rate Horizon Healthcare?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Horizon Healthcare as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Horizon Healthcare?
10,310 patients were registered in September 2026, down 0.6% on a year earlier.
What is Horizon Healthcare's CQC rating?
Good overall, published in September 2022.
How many GPs does Horizon Healthcare have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,597 patients per GP against 2,171 across England.
Are appointments at Horizon Healthcare face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Horizon Healthcare's phone number?
0116 319 0343.