East Park Medical Centre - R P Pandya, Leicester: patient reviews and CQC rating
East Park Medical Centre - R P Pandya is a GP practice in Leicester with 10,092 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 4.0 full-time-equivalent qualified GPs, or 2,548 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Park Medical Centre - R P Pandya
Its best result against England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 45th of the 79 practices in Leicester with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (75%). 98 patients answered the survey (response rate 15%).
| Survey question | East Park Medical Centre - R P Pandya | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 58% | 51% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for East Park Medical Centre - R P Pandya is Requires Improvement, published in February 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Inadequate (June 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,092 patients were registered at East Park Medical Centre - R P Pandya in September 2026, down 3.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,548 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.6 |
| August 2024 | 5.6 | 6.6 |
| August 2025 | 4.0 | 5.0 |
| August 2026 | 4.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,446 appointments a month, or 540 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | East Park Medical Centre - R P Pandya | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 540 | 550 | 510 |
| Face to face | 69% | 72% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (19.4% against 7.9%), chronic kidney disease (7.3% against 4.6%) and high blood pressure (19.8% against 15.2%). It has a lower share for COPD (0.5% against 1.9%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Diabetes | 17+ yrs | 19.4% | 7.9% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
East Park Medical Centre - R P Pandya, 264-266 East Park Road, Leicester, LE5 5FD. Phone: 0116 273 6330. Website: www.eastparkmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sayeed Medical Practice | 0.3 km | 73% |
| Spinney Hill Medical Centre | 0.5 km | 60% |
| Alwaqas Medical Practice | 0.6 km | 53% |
| Community Health Centre | 0.6 km | 75% |
| The Charnwood Practice | 0.9 km | 80% |
- Broadhurst Street Medical Practice (80% overall experience good)
- Spinney Hill Medical Centre (60% overall experience good)
- The Charnwood Practice (80% overall experience good)
How do patients rate East Park Medical Centre - R P Pandya?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of East Park Medical Centre - R P Pandya as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at East Park Medical Centre - R P Pandya?
10,092 patients were registered in September 2026, down 3.7% on a year earlier.
What is East Park Medical Centre - R P Pandya's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does East Park Medical Centre - R P Pandya have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,548 patients per GP against 2,171 across England.
Are appointments at East Park Medical Centre - R P Pandya face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Park Medical Centre - R P Pandya's phone number?
0116 273 6330.