Spinney Hill Medical Centre, Leicester: patient reviews and CQC rating
Spinney Hill Medical Centre is a GP practice in Leicester with 19,773 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2015. It has 8.5 full-time-equivalent qualified GPs, or 2,327 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spinney Hill Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 54%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 68th of the 79 practices in Leicester with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (53%). 71 patients answered the survey (response rate 10%).
| Survey question | Spinney Hill Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 60% | 73% | 77% |
| Easy to contact by phone | 44% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 71% | 82% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 54% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 39% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spinney Hill Medical Centre is Good, published in May 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,773 patients were registered at Spinney Hill Medical Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 2,327 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 15.2 |
| August 2024 | 8.7 | 16.1 |
| August 2025 | 8.5 | 15.8 |
| August 2026 | 8.5 | 14.9 |
From June 2026 to August 2026 the practice recorded 12,154 appointments a month, or 615 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 49% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Spinney Hill Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 615 | 550 | 510 |
| Face to face | 45% | 72% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (17.9% against 7.9%), chronic kidney disease (5.9% against 4.6%) and high blood pressure (18.3% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%), COPD (0.4% against 1.9%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 17.9% | 7.9% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Cancer | All ages | 1.5% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Spinney Hill Medical Centre, 143 St Saviours Road, Leicester, LE5 3HX. Phone: 0116 319 2568.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Charnwood Practice | 0.4 km | 80% |
| Merlyn Vaz Centre | 0.4 km | 68% |
| The Heron GP Practice | 0.4 km | 58% |
| East Park Medical Centre - R P Pandya | 0.5 km | 72% |
| Community Health Centre | 0.6 km | 75% |
- Broadhurst Street Medical Practice (80% overall experience good)
- East Park Medical Centre - R P Pandya (72% overall experience good)
- The Charnwood Practice (80% overall experience good)
How do patients rate Spinney Hill Medical Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Spinney Hill Medical Centre as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Spinney Hill Medical Centre?
19,773 patients were registered in September 2026, down 2.1% on a year earlier.
What is Spinney Hill Medical Centre's CQC rating?
Good overall, published in May 2015.
How many GPs does Spinney Hill Medical Centre have?
8.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,327 patients per GP against 2,171 across England.
Are appointments at Spinney Hill Medical Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spinney Hill Medical Centre's phone number?
0116 319 2568.