The Charnwood Practice, Leicester: patient reviews and CQC rating
The Charnwood Practice is a GP practice in Leicester with 8,166 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.3 full-time-equivalent qualified GPs, or 3,561 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Charnwood Practice
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. With 70 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 19th of the 79 practices in Leicester with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 70 patients answered the survey (response rate 14%).
| Survey question | The Charnwood Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 56% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 91% | 82% | 85% |
| Last contact good | 72% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 379 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Charnwood Practice is Good, published in August 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,166 patients were registered at The Charnwood Practice in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,561 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,817 appointments a month, or 467 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Charnwood Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 550 | 510 |
| Face to face | 60% | 72% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.0% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), cancer (1.8% against 3.8%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 34.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 15.0% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 46.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.5% | 74.9% |
The Charnwood Practice, Merlyn Vaz Health Centre, 1 Spinney Hill Road, Leicester, LE5 3GH. Phone: 0116 294 3100. Website: www.thecharnwoodpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Merlyn Vaz Centre | 0.0 km | 68% |
| The Heron GP Practice | 0.0 km | 58% |
| Spinney Hill Medical Centre | 0.4 km | 60% |
| East Park Medical Centre - R P Pandya | 0.9 km | 72% |
| East Leicester Medical Practice - Dr A Farooqi and Partners | 0.9 km | 61% |
- Broadhurst Street Medical Practice (80% overall experience good)
- East Park Medical Centre - R P Pandya (72% overall experience good)
- Spinney Hill Medical Centre (60% overall experience good)
How do patients rate The Charnwood Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Charnwood Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Charnwood Practice?
8,166 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Charnwood Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does The Charnwood Practice have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,561 patients per GP against 2,171 across England.
Are appointments at The Charnwood Practice face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Charnwood Practice's phone number?
0116 294 3100.