Severn Surgery, Leicester: patient reviews and CQC rating
Severn Surgery is a GP practice in Leicester with 9,669 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Inadequate overall, in a report published in June 2023. It has 1.5 full-time-equivalent qualified GPs, or 6,592 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Severn Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 31%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 66th of the 79 practices in Leicester with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (52%). 92 patients answered the survey (response rate 23%).
| Survey question | Severn Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 61% | 73% | 77% |
| Easy to contact by phone | 35% | 51% | 57% |
| Easy to contact via the website | 39% | 51% | 58% |
| Easy to contact via the NHS App | 31% | 51% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 71% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Severn Surgery is Inadequate, published in June 2023. 3 key questions are rated differently: Well-led Requires Improvement, Caring Good and Responsive Good. It held the same rating in the report before (September 2022).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Inadequate |
9,669 patients were registered at Severn Surgery in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 6,592 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 5,564 appointments a month, or 575 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Severn Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 575 | 550 | 510 |
| Face to face | 51% | 72% | 63% |
| Same day as booked | 28% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Severn Surgery, 159 Uplands Road, Oadby, Leicester, LE2 4NW. Phone: 0116 271 9042. Website: www.spectrum-health.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Croft Medical Centre | 0.6 km | 64% |
| The Central Surgery | 1.1 km | 67% |
| Rosemead Drive Surgery | 1.3 km | 82% |
| Downing Drive Surgery | 3.0 km | 83% |
| Asquith Surgery | 3.5 km | 63% |
- Birstall Medical Centre (74% overall experience good)
- Greengate Medical Centre (77% overall experience good)
- Silverdale Medical centre (79% overall experience good)
- Thurmaston Health Centre (65% overall experience good)
How do patients rate Severn Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Severn Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Severn Surgery?
9,669 patients were registered in September 2026, up 0.2% on a year earlier.
What is Severn Surgery's CQC rating?
Inadequate overall, published in June 2023.
How many GPs does Severn Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,592 patients per GP against 2,171 across England.
Are appointments at Severn Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Severn Surgery's phone number?
0116 271 9042.