Greengate Medical Centre, Leicester: patient reviews and CQC rating
Greengate Medical Centre is a GP practice in Leicester with 11,456 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.7 full-time-equivalent qualified GPs, or 2,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greengate Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 29th of the 79 practices in Leicester with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (88%). 102 patients answered the survey (response rate 29%).
| Survey question | Greengate Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 42% | 51% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 91% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 449 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greengate Medical Centre is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,456 patients were registered at Greengate Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,014 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.5 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 9.3 |
| August 2024 | 8.2 | 9.3 |
| August 2025 | 8.1 | 9.2 |
| August 2026 | 5.7 | 6.3 |
From June 2026 to August 2026 the practice recorded 5,205 appointments a month, or 454 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 33% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Greengate Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 550 | 510 |
| Face to face | 63% | 72% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), heart failure (1.4% against 1.1%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%), COPD (1.1% against 1.9%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.6% | 74.9% |
Greengate Medical Centre, 1 Greengate Lane, Birstall, Leicester, LE4 3JF. Phone: 0116 267 7901. Website: www.greengatemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birstall Medical Centre | 0.9 km | 74% |
| Thurmaston Health Centre | 1.9 km | 65% |
| Rushey Mead Health Centre | 2.6 km | 52% |
| Beaumont Leys Health Centre | 2.7 km | 60% |
| Silverdale Medical centre | 2.7 km | 79% |
- Birstall Medical Centre (74% overall experience good)
- Severn Surgery (61% overall experience good)
- Silverdale Medical centre (79% overall experience good)
- Thurmaston Health Centre (65% overall experience good)
How do patients rate Greengate Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Greengate Medical Centre as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Greengate Medical Centre?
11,456 patients were registered in September 2026, down 0.9% on a year earlier.
What is Greengate Medical Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does Greengate Medical Centre have?
5.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,014 patients per GP against 2,171 across England.
Are appointments at Greengate Medical Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greengate Medical Centre's phone number?
0116 267 7901.