The Central Surgery, Leicester: patient reviews and CQC rating
The Central Surgery is a GP practice in Leicester with 7,053 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 1.7 full-time-equivalent qualified GPs, or 4,069 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Central Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 56th of the 79 practices in Leicester with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 19 points higher than in 2025 (48%). 89 patients answered the survey (response rate 19%).
| Survey question | The Central Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 29% | 51% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 81% | 82% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 73% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 71% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Central Surgery is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,053 patients were registered at The Central Surgery in September 2026, down 4.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,069 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.4 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 3,531 appointments a month, or 501 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Central Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 550 | 510 |
| Face to face | 60% | 72% | 63% |
| Same day as booked | 60% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%) and chronic kidney disease (6.1% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
The Central Surgery, Brooksby Drive, Oadby, Leicester, LE2 5AA. Phone: 0116 271 2175. Website: www.thecentralsurgeryoadby.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rosemead Drive Surgery | 0.6 km | 82% |
| The Croft Medical Centre | 1.1 km | 64% |
| Severn Surgery | 1.1 km | 61% |
| Asquith Surgery | 2.4 km | 63% |
| Horizon Healthcare | 2.9 km | 69% |
- Bushloe Surgery (88% overall experience good)
- Rosemead Drive Surgery (82% overall experience good)
- South Wigston Health Centre (80% overall experience good)
- The Croft Medical Centre (64% overall experience good)
- Wigston Central Surgery (87% overall experience good)
How do patients rate The Central Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Central Surgery as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at The Central Surgery?
7,053 patients were registered in September 2026, down 4.7% on a year earlier.
What is The Central Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does The Central Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,069 patients per GP against 2,171 across England.
Are appointments at The Central Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Central Surgery's phone number?
0116 271 2175.