Salutem PCN: primary care network practices and patient survey
Salutem PCN is a primary care network of 5 GP practices with 52,914 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,151 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Salutem PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at East Leicester Medical Practice - Dr A Farooqi and Partners to 83% at Downing Drive Surgery, with a median of 80% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Downing Drive Surgery has the highest share finding it easy to get through by phone (65%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Downing Drive Surgery | 7,118 | 83% | 65% | Good | 1,714 |
| Hilltop Surgery | 14,793 | 82% | 60% | Good | 2,499 |
| St Elizabeth's Medical Centre | 7,535 | 80% | 49% | Good | 2,405 |
| Humberstone Medical Centre | 11,317 | 61% | 30% | Good | 2,261 |
| East Leicester Medical Practice - Dr A Farooqi and Partners | 12,151 | 61% | 35% | Good | 1,903 |
Results for the network as a whole, from 476 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Salutem PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 47% | 51% | 57% |
| Easy to contact via the website | 62% | 51% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,151 registered patients per full-time-equivalent qualified GP in Salutem PCN, close to England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 564 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Salutem PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 2,151 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 564 | 550 | 510 |
| Face-to-face appointments | 72% | 72% | 63% |
| Same day as booked | 47% | 41% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 15% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Salutem PCN is diabetes (11.8% against 7.9%), and the furthest below is cancer (2.2% against 3.8%).
| Condition register | Age group | Salutem PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% | 7,638 |
| Depression | 18+ yrs | 12.6% | 14.3% | 5,104 |
| Diabetes | 17+ yrs | 11.8% | 7.9% | 4,882 |
| Asthma | 6+ yrs | 6.3% | 6.6% | 3,115 |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% | 1,234 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,376 |
| Cancer | All ages | 2.2% | 3.8% | 1,176 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 759 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 740 |
| COPD | All ages | 1.4% | 1.9% | 733 |
| Serious mental illness | All ages | 1.1% | 1.0% | 587 |
| Heart failure | All ages | 1.0% | 1.1% | 537 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 391 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 336 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 127 |
| Dementia | All ages | 0.7% | 0.8% | 393 |
| Learning disability | All ages | 0.6% | 0.6% | 322 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 230 |
| Palliative care | All ages | 0.3% | 0.6% | 173 |
- Across Leicester PCN (4 practices)
- Belgrave & Spinney Hill PCN (4 practices)
- City Care Alliance PCN (6 practices)
- G3 PCN (3 practices)
- Leicester Central PCN (5 practices)
- Leicester City & University PCN (3 practices)
- Leicester City South PCN (5 practices)
- Orion PCN (6 practices)
- The Leicester Foxes PCN (7 practices)
- Willows Health PCN (4 practices)
Which practices are in Salutem PCN?
Downing Drive Surgery, East Leicester Medical Practice - Dr A Farooqi and Partners, Hilltop Surgery, Humberstone Medical Centre and St Elizabeth's Medical Centre.
How do patients rate Salutem PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Salutem PCN cover?
52,914 registered patients across 5 practices in September 2026.
How many patients per GP does Salutem PCN have?
2,151 per full-time-equivalent qualified GP, against 2,171 across England.